We recently caught up with Melanie Bent, a 19-year-old Cabin Crew at Virgin Atlantic. Melanie shared her career path to becoming Cabin Crew, her recruitment journey, and the advice she would give to aspiring aviation professionals.
How many years of experience do you have as Cabin Crew?
As Cabin Crew, I have 6 months of experience. I have just recently started my journey with Virgin Atlantic.
What career path did you take to become Cabin Crew?
I’ve always had a keen interest in travel, aviation, and customer service. My previous roles provided me with the necessary knowledge and expertise. I was a hostess at a restaurant and an airport concierge. In these roles, I was able to interact and build connections with different people throughout brief periods. I was sure to convey a personal and unparalleled feeling during these interactions.
The key thing I’ve learned in these roles is that people search for uniqueness in service and the manner in which it’s provided. When I take this entire concept and put it into practice on board, I am able to portray everything that Virgin Atlantic stands for.
What was the recruitment journey/process like to become Cabin Crew? Was it easier or harder than you expected?
Virgin Atlantic's recruitment was by far the most comforting and personalised feeling I’ve had. Virgin Atlantic indulges in the feel of family and they stand by that throughout the entire process.
What would you say is the best thing about being Cabin Crew?
I believe that having a career as cabin crew allows you to form new connections, learn about different cultures and travel the world. Our job is so unique that every day we work with different people.
What has been the highlight of working as a Cabin Crew member?
I’ve enjoyed being able to work with many people, with different backgrounds and varying personalities. This is what creates an element of individuality at Virgin Atlantic.
What advice would you give to aspiring Cabin Crew?
‘Believe in yourself and Be yourself.’ I’ve said that to myself since I was 10 years old and it has been my greatest advice.
