British Airways share their insight into what makes a great Ground Operations team, and what they search for in job seekers.
Every single day, hundreds of British Airways flights are taking off and landing around the world.
Our dedicated colleagues are behind each journey to ensure that our customers and colleagues have a seamless experience – from the moment they book a ticket to landing and their onward journey. The Ground Operations team is busy working their magic behind the scenes to ensure that customers avoid disruption, and to keep the entire operation running smoothly and safely at all hours, no matter the weather. Read on to find out exactly what a role within the Ground Operation team entails.
Efficiency is key
As a Ground Operations team colleague, there are two elements that your role will centre around: the customer journey and the flight operation. Both require the utmost efficiency to avoid delays and mistakes. You will be a pivotal part of our day-to-day operations, so we need quick thinkers and problem-solvers. You’ll also have safety awareness in everything you do and will be up-to-speed with our safety guidelines.
A British Original
Each and every one of us is a true British original. We encourage you to find the magic in daily tasks, take pride in what you do and showcase your original skills and unique personality.
Phillip Monks, Crew Leader in Baggage at British Airways, works within the Ground Operations team and has been with us for 25 years. He says: “It’s one of the most important jobs I’ve ever had. It’s a family environment, you meet new people there’s great opportunities for everyone who works for British Airways.”
Happy holidays are in your hands
From hefty pieces of cargo to precious possessions, you’ll have bags of responsibility. You could be assisting in baggage and baggage build, moving containers correctly and safely, and so much more. We’ll need you to be able to lift weights up to 32 kilograms and to go above and beyond to look after our customers’ items.
Collaboration and organisation
With the complexity of tasks and to ensure efficiency, it’s essential that you communicate well with other colleagues. This is a multifaceted role, so organisation is key. Whether it’s timekeeping, following processes and procedures to a tee or asking for help when you need it, Ground Operations is a fast-paced environment, and requires teamwork and focus.
Plenty of flexibility
Our flights take-off from and land at London Heathrow Airport 24 hours a day, seven days a week, 365 days a year. So, you’ll need to be willing to work shifts covering a variety of timings. However, you’ll have access to a shift swap scheme that allows for plenty of flexibility and a healthy work-life balance. Bliss!
No two days are the same Whether you’re an aviation geek or are simply looking to be part of a dynamic team that take service to new heights, there's plenty to enjoy and there’s never a dull moment.
Phillip Monks explains: “My memorable highlights during my time with British Airways include helping outside of my day-to-day tasks in operations to ensure flights leave on time or offering a hand to customers in need or those with disability requirements.”
See the world and enjoy perks
We offer world-class training to our colleagues so you can be the very best at what you do. We also offer staff travel perks from day one so that you can see the world and embark on adventures of your own.
You’ll receive a market-competitive salary, along with a bonus and flexible benefits schemes – including market-leading pension, critical illness cover, childcare vouchers and so much more.
To see Phillip Monks and his Ground Operations team in action, give this video a watch.
Apply for the British Airways Ground Operations Agent role today.
