British Airways

Our culture

Here at British Airways, we know a thing or two about great journeys.

After all, we help millions of customers travel to hundreds of destinations every year.

We’re also on an exciting voyage of our own; to transform the way we fly the skies and re-imagine the way we connect Britain with the world and the world with Britain.

What guides us

We celebrate originality in everything we do. That’s the spirit we’re built on. It’s what keeps us moving forward.

That means we empower our colleagues to push original ideas forward and make them feel truly valued for who they are and what they contribute.

We thrive on change and trust our people to help us achieve our mission, celebrating each other’s successes and inspiring one another. At British Airways, we don’t just care about our customers, we care about each other too.

How we'll get there

Like any ground-breaking journey, there might be the odd bit of turbulence on the flightpath to success.

That's why it's important all our colleagues are travelling in the same direction when they join British Airways.

Our customers and colleagues are at the heart of everything we do. We listen, do the right thing, and create moments that show we care.

Inclusion and Diversity

Embracing diversity. Pioneering change. At British Airways, inclusion really does start with I.

Our vision is one where we are all accountable, where each and every one of us can make a difference.

Our commitment to building a truly inclusive and diverse place to work is not just championed by our leaders. It’s also fuelled by our colleagues. Our colleague network groups are the engine of our strategy, helping us create a workforce that’s truly reflective of the world we live in.

Together, we've made progress. There's still some way to go though, and we’re continuing to put intentional action and resources into our strategy to fulfil our ambitions.