- Describe responsibilities, roles and functions of organizations involved in responding to emergencies or crises
- Describe the basic Humanitarian Response facilities provided at airports
- Recognize fundamental needs and requirements of directly affected persons and demonstrate empathetic communications
- Act as trustable member of the “airport community” in the initial hours following an occurrence
- Explain the most common used definitions, abbreviations and terminology
- Differentiate between “response”, “recovery” and “Business Continuity”
- Course content
The key topics that are covered during this course include: - Emergency and Crisis Management Fundamentals
- Types and phases of emergencies
- Responsibilities, roles and tasks
- Immediate Accident Response
- Recovery and Business Continuity
- Humanitarian Response
- Who should attend
This course is recommended for: - All Airport Operators’ personnel
- Airline Station Staff
- All Ground Service Providers’ personnel
- Agencies such as Rescue and Fire Fighting,
- Police, Security, Medical Services
- Certificate awarded
Upon successful completion of the assessment, you will be granted an Award that you can print for your records.
Assessment information
Please read the General Information on Self-study exams. - Method: Unsupervised online exam The assessment can be taken at any time at your convenience.
- Format: 30 multiple-choice questions
- Time allowance: 1.5 hours
- Passing grade: 70% correct answers
- Number of assessment attempts: 2
- Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.
Airports have an obligation to coordinate multi-agency activities in emergency or crisis situations. Internal communication is essential for aligned and proper care and assistance to affected persons. All members of staff are exposed to emergency situations and may have a role in the coordinated response. Experience has shown that shock and confusion are one of the inefficacies discovered after such incidents. All the employees may have a role in case of emergency even it if is not a part of the initial Emergency Response Plan (ERP). This e-learning course makes you as a member of the “airport community” understand the main components of an Emergency Response and illustrates how its challenges can be coped with.
Course Code: TALP-56
Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.
Course format
This e-learning course requires approximately 2 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
After the enrollment validity expires, the users will not have access to the course content and will not be able to take the assessment.
The recommended level for this course is Entry-level
Student performance will be based on an assessment. Please refer to the Assessment Information below for more details.
Registration information
Please refer to our payment methods and applicable taxes.
When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
Are you purchasing the course for several people at once? Please find out how on our Payment page.
What you will learn
Upon completing this course you will have the skills to:
