Change Management with Interactive Simulation

This interactive course uses a change management simulation to help you learn through serious play, how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. You will discover why, in order to change people’s behavior, you must first influence their hearts, their minds and their environment. Cultural resistance and skills silos create weak points and bottlenecks within an organization. The main way to achieve effective organizational resilience to change is through engaged and aligned employees and leadership. A transformational leadership culture is the ability to lead people through change and achieve bottom-up engagement. Research from McKinsey and Company shows that 70% of all transformations fail or do not achieve their desired objectives. In many situations of change, tremendous focus is put on processes, tools and systems, while the people’s behavior aspect is left aside or is considered as an afterthought.

Course format

• The live sessions of this virtual classroom course are delivered by lecturers and professors at the University of St. Gallen.
• The course will take you approximately 32 hours to complete and be held over 4 consecutive days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 180 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Participants are required to complete a questionnaire prior to the course describing their change project or issue, its impact and status.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.