- The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
- The course will take you approximately 24 hours to complete and be held over 3 consecutive days.
- There will be 2 live interactive virtual classroom sessions per day, each sessions will be 180 minutes.
- The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
- Student performance will be based on an assessment.
- Recommended level is Entry-level and Intermediate.
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
- When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
- Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.
Business leaders in Aviation today are often confronted with an unpredictable and volatile environment. The theories and models that drive efficient market coverage, customer prospecting and retention in the past are becoming less relevant. As a result, IATA has created this course that offers advanced, in-depth knowledge of Frequent Flyer Programs (FFPs), Customer Experience, Loyalty Management strategies, Fraud Management, skills, development tools and latest trends. Over 3 days you will gain the critical capabilities required to succeed in an ever-changing global Aviation business and consumer environment.
Course code: TALM-21-VC
Course format
Technical requirements
Please verify your hardware, software and network to support your upcoming course with IATA Training.
Prerequisites
How to register
To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.
