WHO IS IT FOR
Any employee with reception and orientation functions
HOW LONG IS IT
7 hours min.
WHAT’S HOT
• Course can be customized
• Distance learning available
• An educational team available
• Professional trainers
This course intends to train your employees to become customer-oriented professionals. They will learn how to communicate efficiently, how to give a good image of the company and how to handle conflict situations.
Course objectives
• Use proven techniques to improve your operational practices, solve problems, and optimize benefits
• Combine modern business practices with operations to meet international standards
• Identify areas for improvement in your operations and facilitation processes
• Apply performance measurement techniques to support key operational project need.
Course content
Understanding the airport
• Overview of the Air Transport System
• Airport definition, function, customers and partners
• Airport management and operation
• The need for standardisation
• The airport business and its economic impact
• Airport master planning.
The airport as an operational system
• The airside
• The terminal Area
• The landside
• Airport certification
• The overall airport operation.
Security
• Civil Aviation security
• Airport security
• Aircraft operator’s security programme
• Testing, inspection and audit.
Support services
• On-site services
• External services.
Airport issues and challenges
• Security threats
• Economics
• Capacity
• New aircraft types
• Sustainable development.
The future of airports
• Future technology
• Ownership and operation
• Coping with uncertainty.
Additional courses
• Dangerous Goods: DGR cat. 8
• Aviation safety & security
• Customer service.
