- Identify different communication channels.
- Understand what makes an effective communicator.
- Recognise the barriers to effective communication.
- Identify the key elements of active listening.
Description
Approx. 1 hour | Self-study online
Enhance your ability to communicate clearly, effectively, and assertively. This course covers essential communication skills such as active listening, verbal and non-verbal communication strategies, and writing clear emails. Participants learn to overcome communication barriers and use feedback constructively.
Learning Outcomes
By the end of this course, learners will be able to:
Assessment
This course contains a multiple-choice quiz, which must be completed online and graded immediately with a passing score of 80%. If you fail, you can re-attempt it, and tutor support can be provided upon request.
Who should do this course?
This course is suitable for anyone looking to improve their communication skills, whether for career advancement, personal development, or general self-improvement.
Pre-requisites
This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.
Certificate
This course includes a PDF certificate that is available for immediate download upon successful completion.
Validity
The certificate is valid for 3 years, although your employer may require more frequent refresher training.
