Airline Customer Service Agent - Chinese/English

Ready to Launch Your Career in Aviation?

Do you thrive in dynamic, fast-paced environments? Are you fluent in English and Chinese (both conversational and written)? If you’re passionate about delivering exceptional service and helping travelers navigate their journeys, we’d love to welcome you to the Pacific Aviation family!

Who We Are

At Pacific Aviation and Superior Aircraft Services (SAS), we’ve been providing exceptional ground-handling support for some of the world’s leading airlines for over 30 years. Operating across major West Coast airports and expanding to the East Coast, our mission is to create seamless and memorable travel experiences. We’re proud of our diverse and talented team, united by respect, trust, and a commitment to growth.

Why Join Us?

At Pacific Aviation/SAS, our people are our greatest asset. We’ve built a culture that celebrates individuality, fosters collaboration, and encourages professional and personal growth. We value diversity and believe that varied perspectives make us stronger and better equipped to serve our customers.

What You’ll Do

As a part-time Customer Service Agent, you’ll play a vital role in ensuring a smooth and enjoyable experience for airline passengers at Los Angeles International Airport (LAX). From check-in to boarding, you’ll be at the forefront of creating memorable travel moments.

Key Responsibilities:

• Check-In Counters: Assist passengers by verifying IDs, printing boarding passes, tagging luggage, and providing a warm welcome.
• Departure and Arrival Gates: Share flight updates, scan boarding passes, ensure all required documentation is in order, and assist with the boarding and deplaning process for both domestic and international travelers.
• Customer Assistance: Provide clear directions, answer passenger inquiries, and resolve challenges with professionalism and a smile.
• Team Collaboration: Work closely with your teammates to ensure smooth operations and exceptional service at every stage.

Note: This position involves standing and walking for the majority of your shift.

What We’re Looking For

We’re seeking enthusiastic and adaptable individuals who bring their unique personalities to the team while embodying the following qualities:

• Teamwork: You excel in a collaborative environment and understand the importance of working together.
• Growth Mindset: You embrace challenges as opportunities to learn and improve.
• Professionalism: You present yourself with confidence and courtesy at all times.
• Attention to Detail: You ensure tasks are completed accurately and efficiently.
• Decision-Making Skills: You’re resourceful and capable of solving problems on the go.

Work Schedule

This is a part-time position with shifts typically lasting 4 to 5 hours and scheduled within the following timeframes:

• Morning: 5:00 AM – 12:00 PM
• Afternoon: 1:00 PM – 8:30 PM
• Evening: 4:30 PM – 10:30 PM

You must be available to work a minimum of four (4) days per week, including weekends and holidays.

• Language Proficiency: Fluent in English and Chinese (conversational and written).
• Flexibility to work a minimum of four (4) days per week, including weekends and holidays.
• Availability to attend five (5) days of onboarding and computer training.
• Computer literacy and a willingness to learn new systems.
• Legal authorization to work in the United States without sponsorship.
• A "whatever it takes" attitude with a passion for customer service.

We’re committed to supporting our team members with competitive benefits and growth opportunities:

• Hourly Pay: $20.06 per hour
• Comprehensive Benefits: Medical, dental, and vision coverage
• Retirement Savings: 401(k) plan
• Paid Time Off: Vacation and sick leave
• Paid Training: Start your career with confidence

Additional Perks: Uniform, parking discount, cell phone plan reimbursement, and referral bonuses

Join Our Team!

At Pacific Aviation, we’re passionate about creating better outcomes for our team members, customers, and communities. If you’re ready to take off on a rewarding career journey, we’d love to meet you! Apply today and become part of a supportive and inclusive team that celebrates your growth and contributions.

Equal Opportunity Employer

Pacific Aviation is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on gender identity, ethnicity, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. By joining us, you’ll be part of a company that values your unique perspective and strives to create an equitable environment for all.