Airline Customer Service Agent - Korean/English

Ready to take off in your career? Join a team that values your skills and individuality!

Are you fluent in English and Korean? Do you thrive in fast-paced environments and love providing exceptional service? This part-time role is located at Los Angeles International Airport (LAX), where you’ll have the chance to make a real impact in the aviation industry.

Who We Are:

Pacific Aviation and Superior Aircraft Services (SAS) are industry leaders in ground handling support for some of the world’s most renowned airlines. With over 30 years of success, we’ve expanded from the West Coast to the East Coast, driven by our commitment to excellence and teamwork.

At Pacific Aviation/SAS, we believe that diversity makes us stronger, and our team members’ unique backgrounds and perspectives fuel our success. By joining us, you’ll be part of a supportive, inclusive, and fun environment where you can grow and thrive.

What You’ll Do:

Our motivated Customer Service Agents are at the heart of the airport experience, providing exceptional service to airline passengers at every step of their journey. Whether assisting at the check-in counters or managing departure and arrival gates, you will ensure each traveler feels supported and informed.

Key Responsibilities:

• Check-In Counters: Process passengers efficiently by checking IDs, printing boarding passes, and tagging luggage.
• Departure/Arrival Gates: Deliver clear and helpful announcements, scan boarding passes, ensure all passengers meet travel requirements, and guide deplaning passengers.
• Provide friendly, professional, and solution-oriented service in a fast-paced environment.

Please note: This position requires standing and walking for the majority of your shift.

Your Shift:

• Work 4-5 hour shifts between 9:00 AM and 1:15 PM.
• Be available for a minimum of 4 days per week, including weekends and holidays.

What Makes You a Great Fit:

We’re looking for individuals with:

• Bilingual Skills: Fluent in English and Korean (conversational and written); Japanese proficiency is a plus.
• Teamwork: A collaborative spirit and dedication to helping teammates succeed.
• Growth Mindset: A desire to learn and grow in your role.
• Professionalism: The ability to handle challenges with poise and courtesy.
• Attention to Detail: Ensuring accuracy in documentation and processes.
• Adaptability: Willingness to embrace a “whatever-it-takes” mindset.

• Bilingual required for this position: Fluent in English and Korean (conversational and writing) required. Japanese a plus.

• Available to attend five (5) days of initial Onboarding and Computer Training.
• Flexibility to work assigned shifts based on airline schedules.
• Great attitude and a willingness to extend professionalism and courtesy to airline customers and teammates at all times.
• Possess a whatever it takes mindset.
• Computer literate.
• Legally authorized to work in the United States of America (USA) without sponsorship.

• Competitive hourly pay of $20.06.

• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement plan.
• Paid time off and training.
• Uniform and parking discounts.
• Cell phone plan reimbursement.
• Referral bonuses.

Why Join Pacific Aviation?

At Pacific Aviation/SAS, you’re not just an employee—you’re part of a family. We celebrate differences, invest in personal and professional development, and ensure everyone has a chance to shine. By joining us, you’ll have opportunities to make a meaningful impact while building a rewarding career in aviation.

Ready to Apply?

If you’re passionate about delivering excellent service and ready to thrive in a dynamic, team-oriented environment, we’d love to meet you! Apply now and take the first step in joining the Pacific Aviation family.

Equal Opportunity Statement:

Pacific Aviation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. During the application process, you may be asked to share personal data to help ensure our recruitment practices are fair and equitable.