Airline Customer Service Agent - Tagalog/English

Location: Los Angeles International Airport (LAX)
Hourly Pay Rate: $20.06

About the Role

Are you fluent in both Tagalog and English, passionate about customer service, and eager to make every passenger’s journey seamless? Pacific Aviation is seeking part-time Airline Customer Service Agents to provide exceptional support to travelers at Los Angeles International Airport (LAX).

Your role will involve assisting passengers throughout their travel experience, ensuring they feel supported, informed, and valued at every step.

Who We Are

For over 30 years, Pacific Aviation, in partnership with Superior Aircraft Services (SAS), has provided top-tier ground handling services to the world’s leading airlines. From the West Coast to the East Coast, we take pride in fostering a diverse and inclusive environment where team members can thrive.

At Pacific Aviation, we celebrate individuality and believe that a strong, diverse team is the foundation of our success. Together, we strive to create meaningful connections with passengers and seamless operations for our airline partners.

Your Responsibilities

As an Airline Customer Service Agent, you’ll be responsible for:

• Check-In Counters:
• Welcoming passengers with warmth and professionalism.
• Verifying IDs, issuing boarding passes, tagging luggage, and addressing passenger inquiries.
• Departure/Arrival Gates:
• Making clear, accurate boarding announcements.
• Scanning boarding passes and ensuring passengers meet all documentation requirements.
• Assisting with deplaning processes for both domestic and international flights.

Please note that this position involves standing and walking for the majority of your shift.

Your Shift Schedule

This is a part-time position, requiring availability for 4-5 hour shifts during the following times:

• Morning Shift: 5:30 AM - 11:30 AM
• Evening Shift: 4:30 PM - 10:30 PM

You must be available to work at least four (4) days per week, including weekends and holidays, as airline schedules demand.

What Makes You a Great Fit

We’re looking for team players who:

• Excel in teamwork and thrive in a collaborative environment.
• Have a growth mindset and seek opportunities to develop new skills.
• Demonstrate professionalism with passengers and colleagues at all times.
• Are organized and able to manage tasks effectively.

Pay close attention to detail to ensure accuracy in a fast-paced environment.

• Bilingual in English and Tagalog: Fluency in both spoken and written communication is required.
• Flexibility to work shifts based on airline schedules, including weekends and holidays.
• Ability to complete five (5) days of onboarding and computer training.
• Proficiency with computers and airline systems.
• A positive attitude and a “whatever it takes” mindset.
• Legally authorized to work in the United States without sponsorship.

As a part-time team member at Pacific Aviation, you’ll enjoy:

• Competitive Pay: $20.06 per hour.
• Health & Wellness: Access to medical, dental, and vision benefits.
• Financial Benefits: 401(k) program with company contribution.
• Work-Life Balance: Paid time off to recharge.
• Additional Perks:
• Paid training to set you up for success.
• Referral bonuses to reward you for growing the team.
• Cell phone plan reimbursement.
• Parking discounts to make your commute easier.
• Uniforms provided at no cost.

Why Join Pacific Aviation?

At Pacific Aviation, you’re not just starting a job—you’re embarking on a journey in the dynamic aviation industry. Here, you’ll find:

• A supportive, inclusive culture where your individuality is celebrated.
• Opportunities for professional growth and skill development.
• A chance to make a real impact by creating positive travel experiences for passengers every day.

Ready to Take Off in Your Career?
If you’re excited to bring your bilingual skills and passion for customer service to the aviation industry, we’d love to meet you!

Apply today to join the Pacific Aviation family.