Airline Reservation Specialist with Italian and

Company Description

We Are Sutherland 

Sutherland is a global leader in Customer Experience Management (CXM), driving our clients' growth through innovative solutions and automation for over 37 years. 

Why Sutherland? 

🌍 With locations in 60 places worldwide, we've been operating in Bulgaria since 2008 with over 2,000 employees. We offer customer service and technical support in 17 languages, allowing you to work on exciting projects for some of the world's biggest brands. Here, you can develop your skills in a dynamic work environment. 

Join Our Brand-New Telecommunications Project! 

📞 Strengthen our exceptional team of customer service and sales specialists for our brand-new telecommunications project! We're seeking talented German-speaking employees for our leading telecommunications client, the #1 brand in Germany and Europe.

Job Description

Sutherland Bulgaria is looking for motivated international customer service professionals in the hospitality sector to join our dynamic, multicultural team. For those of you who are interested in tourism, we offer you to get closer and work with one of the most recognized airline companies in Europe. This is the perfect role for you if:

• You want to be part of a team which is responsible for providing an excellent customer care service to the clients of the airline company – via phone and email
• You have great communication skills and you would be happy to support customers with reservations and flight changes in a polite and professional manner
• You have great command of Italian and English language
• You are looking for place where you can develop yourself professionally 

Qualifications

As airline representative of a well-recognized company, our superpower is to inspire people to travel and support them with their reservation queries. Our role is to deliver a reliable and friendly service that differentiates us from other providers.

• Provide extensive care to customers and resolving their queries 
• Provide advise on the flights availability and packages 
• Expanding our network of loyal customers 
• Enjoy dealing with the public and have the ability to provide excellent customer service with a ‘can do’ attitude
• It helps if you are hardworking, flexible and have an outgoing and friendly personality
• Having previous experience in travel agency, airline reservations or similar role will be considered as an advantage 

Additional Information

What You'll Receive: 

• Long-term job security with a permanent contract 
• Attractive compensation package with unlimited monthly bonus 
• Additional health and life insurance 
• 24 days of paid annual leave, including 3 wellness days 
• Flexible part-time work models 
• 1.5 hours of paid breaks per day 
• Transportation allowance 
• Meal vouchers 
• Paid sales training and individual coaching 
• Clear career path within the company 
• Free coffee beverages and regular employee events 
• Modern work environment with great office facilities 

MORE REASONS TO JOIN OUR TEAM: 

• Digital employee services 
• Employee assistance program 
• Employee discount portal 
• Employee referral program 
• Rewards and recognition program 
• Relocation package for newcomers 
• Multisport card 
• Internal learning and development portals 
• Employee engagement events 
• Gift for birth or adoption 
• Corporate social responsibility events 
• Access to global business expertise 
• Available parking

Ready for your next career challenge? APPLY NOW! 🌟