Are you an aviation enthusiast? Do you enjoy working in fast paced environments? Ready to make an impact dispatching first responders to emergency situations? Our is dynamic and located at the 3rd busiest airport in the United States. In 2023 we handled over 220,000 phone calls and 7 million radio transmissions!
Our Communications Center is the heartbeat of our operations. You'll be at the forefront of our operations, operating a multi-line phone system helping customers, and solving problems that develop in the ever-changing dynamic environment of the Communications Center. You will be the first point of contact and lifeline between emergency calls and First Responders. Your ability to multitask while problem solving on the fly is crucial to effectively communicate and be “the calm” during emergency situations.
Remember that working in a 911 Communications Center is a vital role that directly impacts public safety. If you’re interested in this field, please and apply directly to make a difference!
What We Offer
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting salary range for this position is $30 to $35 per hour. We also offer generous for full-time employees which include but are not limited to:
Medical Plans, Dental, Vision Insurance
Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
PTO (over 3 weeks in your first year) and 12 paid holidays
Yearly Merit Increase
STD, LTD, HSA, FSA, Life Insurance
CARE Bank, Family Leave Benefits
Employee Assistance Program, Employee Volunteer Program
Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
Learning and Development Opportunities; Courses and Career Development Resources
EcoPass (unlimited free RTD bus/train rides)
2025 new hires are eligible for up to a $3,000 sign on bonus!
The details of the bonus will be discussed at interview and/or offer. Note: The hiring bonus will not be applicable to City and County of Denver employees who are currently employed with the city or who have been separated from the city for fewer than 6 months.
What You’ll Do
Denver International Airport (DEN) is hiring an Airport Emergency Dispatcher (AED) to join our Communications Center team. The AED job responsibilities encompass the following:
Call Taking
Obtains complete, accurate and appropriate information from calling party
Communicates effectively with various types of callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly)
Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner
Providing Information
Determines what information, if any, should be provided to the public, other agencies, and the media
Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media
Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service
Dispatching
Determines appropriate personnel and resources to dispatch to incidents
Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information).
Directs and coordinates appropriate field unit response
Initiates and coordinates allied agency response, when appropriate
Monitors, coordinates, and accurately updates status information regarding field units and incidents
Using Resources and Equipment
Uses appropriate automated databases (e.g., vehicle, criminal history, driver license, wants and warrants, stolen property, gun, and various specialized data bases) and reference materials (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information
Use NCIC/CCIC to run clearances and provide return information to officers
Uses telephone system and related equipment, radio broadcasting equipment (Harris radio system), closed circuit television equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
It takes a unique person to meet the demands of public safety communications. It requires having to do several things at once, sometimes during life-threatening situations. A slow or improper response to a call can results in serious injury or further harm. The position requires maintaining composure, and keeping emotions in check, even in very difficult and emotionally charged situations. We’re looking for an individuals who enjoy being a part of a team; being able to work well independently and work successfully with others.
We are looking for candidates that can perform effectively under adverse conditions, 'bounce back' from negative situations, perform duties under extreme pressure without delay, conduct themselves ethically and morally, have the ability to listen while at the same time perform various tasks, and operate dispatching equipment. You will work in a 24/7/365 Public Safety Answering Point that operates in a high visibility and accountability environment, interacting with many different people on a daily basis, often at the same time.
In addition, we are looking for candidates with some or all the following experience:
One or more years of experience in an emergency services environment
One of more years of experience in a Public Safety Answering Point (PSAP)
Highly proficient with multiple computer programs and using those simultaneously
An understanding of airport related geography and surrounding jurisdictions
Willingness to obtain communications Training Officer (CTO) certification (APCO, NENA, or PSAP agency developed)
Willingness to obtain completion of basic public-safety telecommunication training course (APCO, NENA, or PSAP agency developed)
Willingness to obtain ICS 100, 200, 700, and 800
Flexibility to work first, second and third shift
Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education: Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience: Two years of public contact experience dealing with individual problems and applying policies, procedures, and/or legal guidelines; or two years of experience in call taking or dispatching for emergency services
Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
Licensure: Must pass an initial pre-security clearance screening to obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment. Must take and pass an online test every two years to maintain certification. Requires a valid Driver License at the time of application. Licenses and certifications must be kept current as a condition of employment.
FBI Background Check
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work, Snow Duties, and Emergency Incidents
This position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays.
About DEN
Denver International Airport () is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Application Deadline
Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.
Job Profile
CX2810 Airport Emergency DispatcherTo view the full job profile including position specifications, physical demands, and probationary period, click .
Position Type
UnlimitedPosition Salary Range
$30.60 - $47.43Starting Pay
$30 to $35 an hour; Based on education and experienceAgency
Denver International AirportThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click for English or for Spanish.
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