Airport Emergency Dispatcher - Denver International

Denver International Airport (DEN) is hiring an Airport Emergency Dispatcher (AED) to join our Communications Center team. The AED job responsibilities encompass the following:

Call Taking

• Obtains complete, accurate and appropriate information from calling party

• Communicates effectively with various types of callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly)

• Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner

Providing Information

• Determines what information, if any, should be provided to the public, other agencies, and the media

• Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media

• Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service

Dispatching

• Determines appropriate personnel and resources to dispatch to incidents

• Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information).

• Directs and coordinates appropriate field unit response

• Initiates and coordinates allied agency response, when appropriate

• Monitors, coordinates, and accurately updates status information regarding field units and incidents

Using Resources and Equipment

It takes a unique person to meet the demands of public safety communications. It requires having to do several things at once, sometimes during life-threatening situations. A slow or improper response to a call can results in serious injury or further harm. The position requires maintaining composure, and keeping emotions in check, even in very difficult and emotionally charged situations.  We’re looking for an individuals who enjoy being a part of a team; being able to work well independently and work successfully with others.

We are looking for candidates that can perform effectively under adverse conditions, 'bounce back' from negative situations, perform duties under extreme pressure without delay, conduct themselves ethically and morally, have the ability to listen while at the same time perform various tasks, and operate dispatching equipment. You will work in a 24/7/365 Public Safety Answering Point that operates in a high visibility and accountability environment, interacting with many different people on a daily basis, often at the same time.

In addition, we are looking for candidates with some or all the following experience:

• One or more years of experience in an emergency services environment

• One of more years of experience in a Public Safety Answering Point (PSAP)

• Highly proficient with multiple computer programs and using those simultaneously

• An understanding of airport related geography and surrounding jurisdictions 

• Willingness to obtain communications Training Officer (CTO) certification (APCO, NENA, or PSAP agency developed)

• Willingness to obtain completion of basic public-safety telecommunication training course (APCO, NENA, or PSAP agency developed)

• Willingness to obtain ICS 100, 200, 700, and 800

• Flexibility to work first, second and third shift

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education: Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

• Experience: Two years of public contact experience dealing with individual problems and applying policies, procedures, and/or legal guidelines; or two years of experience in call taking or dispatching for emergency services

• Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

• Licensure: Must pass an initial pre-security clearance screening to obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment. Must take and pass an online test every two years to maintain certification. Requires a valid Driver License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Job Profile

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The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

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