Airport Operations Control Center Supervisor

About Us

Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11 million passengers in 2024 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated 169,000 aircraft operations in 2024. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities.

Terminal Expansion projects are currently underway at RSW to improve the airport travel experience by consolidating the security checkpoints, adding concession space and providing passengers more amenities and options. In addition, a new Concourse E is being constructed with 14 gates, as well as other terminal, landside and airside improvements.

The Position 

The anticipated hourly starting rate for the ideal candidate is $30.65. 

The Lee County Port Authority is seeking a highly responsible individual to join our Airport Operations Control Center (AOCC) team. This role supports daily operations at Southwest Florida International Airport (RSW) and Page Field (FMY). This role also provides direction and continuous oversight of the staff and functions of the AOCC while continuously ensuring the highest standard of services are maintained. 

Key Responsibilities

• Leads assigned work shifts to maintain a proactive posture and ensure operations within the combined framework of the AOCC’s mission, core values, operational priorities and established procedures.
• Responsible for developing, updating and maintaining a common operating picture and communicating/providing real-time situational awareness to airport leadership and emergency responders.
• Coordinates response and operations with emergency, law enforcement and federal agencies.
• Leads AOCC staff in support of the incident command function during emergencies.
• Responsible for completing quality assurance/quality improvement evaluations in accordance with established Operations Instructions (OIs) and conducting annual evaluations for assigned AOCC staff.
• Responsible for developing and implementing training within the AOCC and participating in airport-wide training exercises.
• Assists with reviews of established guidelines and procedures to suggest improvements, develop new procedures and ensure alignment with the needs of our internal and external stakeholders.
• Delegates responsibilities and tasks to AOCC staff with the goal of effectively developing personnel, fostering employee ownership and efficiently completing organizational assignments.
• May serve as the AOCC’s coordinator for established departmental programs. 

Minimum Requirements

• Be 18 years of age or older and possess a valid Florida driver's license.
• High School Diploma or GED required; Associates Degree desired.
• Must maintain an active Florida 911 Public Safety Telecommunicator License or obtain it within 12 months of appointment to the position.
• Must obtain and maintain both APCO Communications Training Officer & Communications Center Supervisor certification within 12 months of appointment to the position.
• Complete Criminal History Records Check (CHRC) and pass multiple criminal background checks to obtain and maintain state and federally mandated security clearances.
• Must be able to obtain an approved Security Threat Assessment from the TSA.
• Must pass a psychological assessment prior to employment.
• Must have completed the FEMA ICS 300 & 400 courses, or complete within 12 months of appointment to the position or as soon as practicable when the courses are available.
• Must maintain an active and valid Adult & Pediatric CPR/AED/First Aid certification.
• Must maintain FDLE Criminal Justice Information Systems (CJIS) Full-Access certification.
• 2 - 5 years of verified public safety dispatch experience, with preference given to applicants with two or more years of experience in a supervisory, quality assurance, or training coordinator role. 
• Aviation/airport dispatch experience preferred.

Other

Schedule

• Ability to work various shifts (weekends, nights, holidays, and relief shifts) 24/7 depending upon needs of the department and may be adjusted periodically; AOCC Supervisors work an 84-hour (twelve-hour shifts) bi-weekly work week. Schedules may be rotated or changed. This position is subject to holdover or recall on a 24-hour basis for essential services and emergencies.

Emergency Response/Recovery Activities: Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.