Airport Operations Representative - Denver International

You will be the lifeline between our customers, Airfield, Denver Fire, Terminal Ops, Security Access Controls, and more! Your quick thinking and effective communication can save lives and provide crucial assistance during emergencies. Every call you handle and every situation you manage directly impacts the well-being of our community. The sense of fulfillment and purpose you’ll experience in this role is unparalleled. If you’re ready to embark on a rewarding career as an AOR please and apply directly to make a difference! 

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.  

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $29.85 - $46.27 per hour. We also offer generous benefits for full-time employees which include but are not limited to:   

• Competitive medical, dental and vision plans effective within 1 month of start date   

• Pension Plan (DERP) and Retirement Plan   

• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year   

• Short-Term and Long-Term Disability   

• Development & Career Growth Opportunities   

• & so much more!!!  

• In this role you will join the Airport Communications Center team and support our world-class airport 24/7/365 operation. The primary duties of this position are to provide a variety of operational and emergency support services to airport management, public safety personnel and the traveling public.   

• Controls a centralized communications center which includes monitoring and operating multiple computer systems such as two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system 

• Monitors, operates and controls computerized weather reporting systems to access, monitor and interpret weather conditions, and initiates airport-wide response 

• Accesses and operates a FAA computer system to transmit Notices to Airmen to report status of airfield conditions  

• Acts as the central coordination and communications center during airfield emergencies and snow events to coordinate airport-wide and external emergency responses. Staffs the Emergency Operations Center (EOC) to support communications and coordination functions 

• Operates an automated communications console making and receiving calls in routine operations and non-routine operations and notifies appropriate response personnel 

• Monitors and controls a centralized security system to enforce Transportation Security Administration regulations and receives alarms and initiates appropriate airport response. Enforces Airport Security plan by issuing violation notices to airport employees for security violations 

• Maintains accurate and complete log book entries and manual records of airport events 

• Supports snow events by assisting airlines servicing DEN, airport operations and the ramp tower during deicing operations 

• Trains other employees in day to day procedures. Performs other related duties as assigned or requested 

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

We are looking for dedicated, motivated, aviation-experienced individuals who thrive on multi-tasking in frequent high-pressure, time-sensitive, critical situations while demonstrating exceptional customer service. In addition, we are looking for candidates with some or all the following experience: 

• Highly proficient with multiple computer programs and using those simultaneously  

• Bachelor’s Degree in Aviation   

• ICS 100, 200, 700 and 800   

• Completion of ASOS training   

• Certified member of AAAE   

• ACE Designation - Security, Operations or Communication   

• We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:  

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.   

• Two (2) years of airline, fixed base operator, military aviation, air traffic control or airport experience.   

• A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.  

• Licenses and certifications must be kept current as a condition of employment.  

FBI criminal background check is for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be .  

Must pass a CBI background and fingerprint check and obtain and maintain CBI certification as a condition of employment. Must take and pass an online test every two years to maintain certification.   

This position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends, and holidays).  Mandatory extended/additional shifts can be required.  Additionally, this position is to work mandatory snow duties, which vary and can include nights, weekends and holidays.