Airport Security ID Technician - Security Access

Company Description

THIS IS A CITYWIDE EXAM.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a . 
 
SFO’s mission is delivering an airport experience where people and our planet come first, and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. 

For more information about SFO, visit . Follow us on  and . 

Specific information regarding this recruitment process is listed below:

• Application Opening: 12/4/2024
• Application Deadline: Apply immediately. Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM (PST) on Tuesday, 12/10/2024.
• Compensation: 
• Recruitment ID: CBT-9234-A00016

Job Description

Under general supervision, the 9234 Airport Security ID Technician performs a wide variety of specialized tasks in support of federally regulated aviation security operations and programs; serves as the primary point of contact for employers and employees acquiring San Francisco International Airport (SFO) ID badges and keys; processes airport badge and security key requests including new issues, renewals and return of inactive ID badges and security keys; collects fees and fines; ensures compliance with Airport Security Program (ASP), local and federal regulations and Transportation Security Administration (TSA) directives and performs related duties as required.

The essential functions of this classification include, but are not limited to, the following:

• Verify proper identification of an applicant to ensure identity is authentic.
• Respond to telephone and email requests and in-person customer inquiries in a timely manner.
• Use a variety of office equipment as required.
• Verify security background check clearances per TSA Security Directives.
• Scan documents into Airport Identity Management System (AIDMS) for airport badges.
• Utilize access control systems to enroll applicants’ biometrics for access dual authentication.
• Review and process SFO badge applications for compliance with Transportation Security Administrations (TSA) 1542 regulations.
• Validate data entry of applicants’ information made by the signatories in AIDMS Badging System and/or fingerprinting database.
• Verify security training information.
• Process new, renewal, terminated, lost, and damaged badges and security keys efficiently and correctly into the Airport Identity Management System (AIDMS) as directed by the 49 CFR Part 1542 regulations.
• Perform fingerprint duties on all airport employees, tenants, vendors, and/or students applying for an airport ID badge.
• Transmit data to Designated Aviation Channeling (DAC) Services on all airport ID badge applicants.
• Receive and process payments of fees, and fines such as fingerprinting fees, Airport ID badge fees, vehicle permit fees, and citation fines by using appropriate equipment and/or software.
• Maintain Airport Identity Management System (AIDMS) database.
• Notify employees on Criminal History (CHRC) and Security Threat Assessment (STA).
• Troubleshoot access control errors for airport badge holders.
• Verify and follow up on CHRC fingerprint results.
• Maintain and prepare reports on daily fingerprint statistical data.
• Perform annual Transportation Security Administration mandated audits.
• Proctor and monitor daily scheduled Computer Based Training (CBT) class sessions.
• Assist in setting up new companies in the security database.
• Assist in administering the Security Key Control Program.
• Provide customer service and effective working relationships in person, by telephone, and/or email regarding information pertaining to Security Access Office operations to a diverse population of customers and staff.
• Resolve complex customer complaints and issues related to airport badges, access, and payments in a timely manner.

Qualifications

Education: High school diploma or equivalent (GED or High School Proficiency Examination) AND

Experience: Two (2) years of progressively responsible clerical experience working in a high volume public contact office environment.

Substitution: A recognized clerical training program of 240 hours of the equivalent of 15 semester units in graded clerical college units may substitute for up to 6 months of experience.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

Desirable Qualifications:

• Excellent oral and written communication skills.
• Excellent data entry skills and attention to detail.
• Excellent customer service skills.
• One (1) year of experience in a security licensing or credentialing office.
• Three (3) years of clerical experience working in a high-volume public contact office environment.
• Working knowledge of CFR Part 1542.
• Working knowledge of TSA and FAA rules and regulations.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Written Examination: (Weight: 40%)

Candidates will be administered a written multiple-choice examination to determine their relative knowledge, skill, and ability level in one or more of the following job-related areas as appropriate. These areas may include, but are not limited to: human relations skills; reading ability; ability to use a computer; organizational ability; knowledge of principles, practices, and procedures of office operations; ability to comprehend and interpret information; ability to evaluate information; ability to use office equipment; written and oral communication skills; ability to maintain records and knowledge of handling and accounting for varying amounts of money.

A passing score must be achieved on the Written Examination in order to continue in the selection process. This is a standardized written multiple-choice examination. In accordance with , inspection privileges do not apply to the questions and answers in this examination.

The scores you achieve on these examinations shall be valid and ‘banked’ for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take these tests again should you apply and be found eligible for a future announcement for which these particular tests are used. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitting no sooner than one year from the date of the examination and only in associate with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Training and Experience Evaluation: (Weight: 60%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire is designed to measure knowledge, skills and/or abilities in job-related areas which have been identified as critical for positions in class 9234 Airport Security ID Technician.

Failure to complete these steps by the established deadlines will result in disqualification. All applicants’ responses to the Supplemental Questionnaire are subject to verification.

A passing score on both exam components must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score.

NOTE:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Additional Information

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see  .

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.  The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at . 

The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 941******* by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at .

Additional Information Regarding Employment with the City and County of San Francisco:

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit  and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact recruitment analyst Jillian Perillo at .

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.