Airport Security Systems Assistant II

General Description and Classification Standards

The Airport Security Systems Assistant II, ASSA II position assists in the day-to-day operations of the Credentialing office. Duties include but are not limited to being primary reception representative, maintaining documentation regarding official records, data entry, coordinating payment, and performing other responsibilities as assigned.

Supervision Received

Performs work under general supervision with review and advisement from supervisor. May work independently or with other workers with responsibility for completion of assigned tasks. 

Essential Duties & Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

·        Provide courteous, professional assistance to customers in person and/or by telephone by answering questions, researching and responding to customer’s problems that arise in receiving credentialing services.

·        Assumes responsibility for maintaining accuracy of assigned operating records and/or databases.

·        Process daily Security Threat Assessment (STA) results and notify companies of approvals and revocations.

·        Troubleshoot Security Threat Assessment (STA) issues/errors with the Transportation Security Clearinghouse.

·        Conduct required badge and vehicle access audits.

·        Answers all questions relating to the badging and credentialing process, which includes handling sensitive and confidential records or information.

·        Reviews and distributes incoming and outgoing electronic mail, correspondence, and statements.

·        Researches and responds to requests for information and assistance and determines priority status.

·        May provide guidance and training, and review the work of others to ensure accuracy, completion and timeliness.

·        Schedules, coordinates and prepares meetings, meeting materials/handouts, appointments and conferences for the purposes of airport credentialing.

·        Monitors and gathers information for the new monthly statistical report for Credentialing.

·        Prepares, maintains, and updates confidential files, records, and logs, following prescribed methods, including maintaining file room and closing/storing older files.

·        Must be able to perform multiple tasks simultaneously and handle potentially volatile situations.

·        Maintains company file management.

·        Processes requests for information from companies.

·        Authorizes and prepares vehicle access request.

·        Operates standard office equipment, including a personal computer and job-related software applications.

Decision Making

Appropriately apply procedures, requirements, regulations, and policies to accomplish tasks.

Make decisions based on sound logic and weigh alternatives before making commitments.

Analyze facts and exercise good sound judgment in arriving at conclusions.

Leadership Provided

Provides guidance and training as required to lower level, temporary employees, interns, etc. Serves as technical resource or mentor to other employees. May train or instruct less experienced workers in high level or technical jobs.

Knowledge, Skills, & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully.

Knowledge of: Department policies and procedures. Applicable local, Federal, and State laws, rules, and regulations. Security specific systems, databases, websites, and software. Operating standard office equipment and associated software. Preparing reports and other types of correspondence.

Skill with: Communication, conflict resolution, decision making, leadership, emotional intelligence, negotiation, effective listening, patience, diplomacy, and confidentiality.

Ability to: Communicate effectively and professionally orally and in writing. Work independently and follow spoken or written instructions or directions, multitasking and organizing time effectively to perform. Perform multiple tasks simultaneously with a high degree of accuracy. Work in a fast-paced environment while meeting critical deadlines.  Work professionally with difficult people and unpleasant subject matters in high conflict situations. Establish and maintain effective working relationships with clients, supervising personnel, coworkers, vendors, and the general public. Navigate across multiple systems and databases without difficulty, understand the functions of each, and identify how they work together. Gather and analyze information and apply sound judgment in arriving at appropriate conclusions and determining program priorities. Strictly adhere to confidential information policies and procedures and process information with discretion. Demonstrate knowledge and understanding of organizational policies, procedures and systems. Articulate program policies accurately and professionally even in adverse situations. Express ideas, both orally and in writing. Listen, assess, and problem solve with clients, supervising personnel, coworkers, vendors, and the general public.

Minimum Qualifications

Education and Experience

High School Diploma or general equivalency diploma (GED). Typing speed of 40 words per minute (or more) with an accuracy rate of 92% or higher on a typing test. One (1) year directly related professional data entry operations and customer service experience in a safety and security environment. One (1) year experience in a customer facing role.

Preferred Education & Experience

Associate degree or two-year equivalent degree and experience reflecting possession of the required knowledge, skills, and abilities. A typical combination would include graduation plus two years of progressively responsible experience in the administration of a security/access program and/or in an airport setting is desirable.

Licensures and Certifications

Trusted Agent Certification must be obtained within 6 months of hire

Essential Capabilities and Work Environment

Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday. Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. May be required to lift and carry items weighing up to 10 pounds.

·        Consistently maintain a strong work ethic and possess ambition to continually learn and improve.

·        Proficient with word processing, spreadsheet, and presentation software applications.

·        Display good typing and 10-key stroke skills.

·        Strong analytical, technological, and problem-solving skills.

·        Must possess advanced skills and professional experience in the areas of people and conflict management with tact and discretion.

·        Excellent time-management, communication, technical writing, presentation development, facilitation, and organizational skills required.

·        Must possess ability to effectively communicate (written and oral) with internal and external customers.

·        A dependable team player with business maturity, enthusiasm and a positive attitude.

·        An equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law.  We value and encourage diversity in our workforce.