Airport Traffic Officer Supervisor

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals.

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivating the Culture

Here, you’ll find a workplace culture that thrives on diversity and is anchored in our collective mindsets: collaboration, empathy, inclusivity, thoughtful decision-making, active listening, and always believing the best in people. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world.

At SAN, we take pride in fostering employee growth and development. This position is exclusively available to current SDCRAA employees, reflecting our commitment to internal advancement, all other applications will not be considered.

Why You Love Working at SAN:

• Location:  The new Airport Authority Administration building, located on the San Diego International Airport campus and near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.
• Salary: The hiring salary for the Airport Traffic Officer Supervisor is starting at $92,469. The full pay range for Airport Traffic Officer Supervisor is $79,010 to $126,477.
• Benefits: You will enjoy 14 paid holidays and accrue paid time off. Annual employer funded Lifestyle Spending Account which you can use to invest in your personal development and growth activities, parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan, 457 defined contribution plan, and more!
• Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.
• Application Deadline: February 11, 2025, applications will be reviewed after this date.

About the Job:

The Landside Operations department is seeking four Airport Traffic Officer Supervisors with exceptional leadership abilities. The selected candidates will lead and manage a team responsible for enforcing airport traffic and parking regulations while ensuring outstanding customer service. They will provide technical assistance and guidance to team members, ensuring they have the tools and knowledge needed to engage with the public. Their strong communication and interpersonal skills will be essential for fostering productive working relationships throughout the Airport Traffic Officer team.

What You’ll Do:

• Provides day-to-day leadership and works with staff to ensure a high-performing and a customer service-oriented work environment. Plans, facilitates, and oversees the development, improvement, and implementation of processes and procedures. Participates in the development of operations and strategies. Provides technical assistance to others and ensures the consistent application of parking and transportation enforcement activities and transportation permits.
• Oversees the selection and training of Airport Traffic Officers and Lead Airport Traffic Officers. Establishes work priorities and routines; assigns work assignments for terminal curbside, Lost & Found, and plans compliance inspections of for-hire and commercial vehicles. Interprets and communicates policies, procedures, and regulations. Investigates and resolves traffic and parking enforcement operation complaints.
• Plans and evaluates the performance of assigned staff; establishes performance requirements and professional development targets. Monitors performance and provides performance coaching improvement and team learning development. Recommends compensation and performance recognition; subject to management concurrence. Takes disciplinary action in accordance with work standards, procedures, and labor contract agreements.
• Ensures safe work practices and activities compliance with regulations and policy. Enforces safety precautions are taken and protective gears are used. Educates others on safety requirements and safe working habits; participates in the preparation of the operating budget; authorizes the purchase of materials; monitors expenditures to control costs and prepares and maintains records, logs, and reports.
• Collaborates with others including law enforcement, internal, and external stakeholders. Responds to emergency situations. Develops and implements work schedules, participates in meetings, and prepares and maintains records, logs and reports, and timecards.
• Regularly operates and drives Authority vehicles to transport Airport Traffic Officers and to conduct terminal parking structure inspections. Performs related duties as assigned.

The Skills We Are Looking For:

• Leadership & Staff Development: Plan and direct the operations of a traffic enforcement function for a large commercial airport. Select, motivate, plan, estimate, assign, train, develop and evaluate the work of others.
• Communication and Relationship Building: Establish and maintain effective working relationships with those encountered in the course of work. Understand, follow and communicate work instructions effectively verbally and in written, coordinate work assignments with stakeholders, internally and externally. Establish and maintain collaborative effective working relationships with airport tenants, customers and the public.
• Judgement Analysis: Exercise independent judgment and initiative within established guidelines; analyze and make effective recommendations on issues.
• Leverage Technology: Operate a computer, prepare and maintain records; develop and implement appropriate procedures and controls.
• Policy understanding & communication: Understand, interpret, clarify and apply Authority policy and procedures; clearly, logically and persuasively present proposals and recommendations. Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.

The Experience You Need to Have**:

• An associate degree.
• Four years of traffic control experience of which two years were in a supervisory experience role in a union environment.
• Equivalent combination of training and experience.
• Experience supervising ground transportation operations preferred.

Licenses; Certificates; Special Requirements:

• Maintain a valid driver’s license and the ability to maintain insurability under the Authority’s vehicle insurance policy.

**Lacking some of the skills or experiences we've listed? No worries! Here at the San Diego International Airport, we're on a mission to cultivate a workforce as dynamic and diverse as the community we serve. While certain roles may require specific qualifications, we understand that talent comes in many forms. Some of our positions may not require specific degrees, and we're always open to individuals who bring a willingness to learn and a commitment to excellence. If you think this could be you, we encourage you to apply, and even if this position isn't the right role for you, we will add you to our database to consider for other opportunities in the future that align with your unique knowledge and skills. There's a chance we have the perfect spot for you to land!

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).

Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.