Airport Training & Quality Assurance Manager

Salary Range: $72,682-$90,839

 

Posting expires: November 8, 2024

 

General Description and Classification Standards

The Training and Quality Assurance Manager is responsible for developing, implementing, and overseeing training programs to ensure the continuous improvement of employee performance and the quality of products or services delivered. The responsibility of the position is to ensure compliance with regulations and standards, planning and supervising training activities, and monitoring performance to maintain quality standards. This role involves developing training materials, designing quality control processes, conducting audits, maintaining and tracking required employees records, and collaborating with cross-functional teams to identify and establish quality standards and procedures. The Training and Quality Assurance Manager plays a key role in promoting a culture of quality consciousness and continuous improvement to enhance customer satisfaction and organizational efficiency.
 

Supervision Received

This position reports to the Airport Director. Normally receives guidance regarding overall short-term and mid-term objectives, scheduling, unusual priorities, and is expected to structure their workday to accomplish established goals for self and direct reports. This is a policy-advisory level of management and would be considered middle management.

 

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

 

• Establish quality standards, metrics, and procedures to measure and monitor performance across departments. 

• Conduct regular audits and evaluations to assess compliance with quality standards and identify areas of improvement. 

• Collaborate with relevant stakeholders to implement corrective action plans and preventative measures to address quality issues. 

• Design, develop and implement comprehensive training programs tailored to meet organizational needs and objectives.

• Develop and implement a comprehensive quality management system (QMS) to ensure compliance with regulatory requirements and industry standards.

• Utilize a variety of instructional techniques and delivery methods, such as classroom training, e-learning, workshops, and simulations to optimize learning outcomes. 

• Deliver training sessions effectively to individuals or groups, ensuring understanding and retention of content. 

• Conduct engaging and interactive training sessions that foster a positive learning environment. 

• Analyze performance data to identify trends, strengths, and areas for improvement, and make recommendations for adjustments to training strategies or quality processes. 

• Drive continuous improvement initiative to enhance training effectiveness, employee performance, and product/service quality.

• Stay updated on industry trends, best practices, and emerging technologies related to training and quality assurance. 

• Communicate effectively with stakeholders at all levels to ensure alignment of training objectives with organizational goals. 

• Provide regular updates and reports on training activities, performance metrics, and quality assurance findings to management. 
 

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
 

• Proven coaching and mentoring skills used to effectively develop employees, influence, and change individual behavior and assist employees to achieve a high level of success and productiveness.

• Proven leadership skills to effectively develop, lead, inspire, and motivate a high performing team.

• Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions.

• Self-starter, self-motivated with demonstrated ability to work independently and creatively.

• Analytical mindset with the ability to interpret data and draw actionable insights.

• Ability to manage multiple projects simultaneously and meet deadlines.

• Excellent communication, presentation, and interpersonal skills.

• Strong understanding of quality assurance principles, methodologies, and tools.

 

Minimum Qualifications Education and Experience

• Bachelor’s degree in education, Human Resources, Business, or related field 

• 3 years of managerial experience

• Proficiency in learning management systems (LMS), e-learning tools, and quality management software. 

• Strong knowledge of quality management systems, regulatory requirements, and industry standards (e.g., ISO 9001, FDA regulations).

• Intermediate skill level using Microsoft Suite (i.e. Word, Excel, Access), Visio and SharePoint.

• Equivalent professional experience may be considered as a substitution for the degree on an exception basis.

 

Preferred Education & Experience

• 5 years of Managerial experience

• Expert experience level of Microsoft Suite, Visio, and SharePoint

Licensures and Certifications

Certification in training, quality management, or related areas is a plus. 

Essential Capabilities and Work Environment

This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather and/or times when the City would otherwise be closed.
 

It is the policy of the City of Atlanta ("COA'') that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

 

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color,religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran's status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.