Assistant Manager - Inflight Base

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

• Reporting to the Director of Inflight Operations
• Assist and support in the supervision of the base flight attendants
• Ensure supervisors are equipped and prepared to support flight attendants and leaders in the operation
• Manage and direct a team of supervisors providing coaching and support as they manage performance of the flight attendants
• Assist in all areas of the operation and provide leadership to the staff
• Provide input into performance expectations and participate in performance reviews
• Liaison with station personnel for all issues relative to departures, misconnects, pre-boarding, late arrivals, etc. 
• Support supervisors in administering coaching and counseling as needed to front line employees 
• Provide support as needed to front-line employees
• Lead investigations as required and ensure disciplinary timelines are met
• Primary liaison with NOC 
• IFDM and Station Operations Managers regarding real time updates to the Inflight operation and notable flight-level events
• Make tactical decisions as needed and advance significant operational challenges to the base, scheduling, and SOC managers
• Manage performance and direct activities of a team coaching/counseling as necessary
• Investigate base and down line station delays
• Oversee Charter operations
• Ensure delivery of Inflight and Marketing products determined by Inflight division
• Responsible for bid send requirements/bid award investigations, FAA manual compliance, return to work TSA requirements and manage the Transitional Duty program
• Hearing officer for work rule and non-termination performance grievances
• Oversee the Turn Compliance Index metric and the base team to ensure fully staffed aircraft and on-time departures resulting in meeting or exceeding reliability metric
• Participate in all phases of the operation to ensure divisional goals are met
• Support Inflight via communication, training, and support to flight attendants

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required 

• Bachelor's degree or relevant work experience
• Required to attend Flight Attendant training to earn FAA certification if not currently FA qualified
• Equivalent work experience or previous inflight supervisory experience
• Effective time management, presentation, planning and organizational skills
• Experience leading and influencing a team with solid conflict resolution and decision-making capability
• Strong written and oral communication skills - must be flexible and willing to work any shift in a 24/7 operation including nights weekends and holidays and must be willing to work Flight Attendant trips as required
• Must be legally authorized to work in United Kingdom for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Master's degree
• Current FA qualification
• Experience working with operational programs such as Volare, Unimatic, CCS, IOM, and similar programs
• Extensive knowledge of operations, management and logistics
• Experience supervising union personnel
• Experience in inflight service