Avionics Product Support Specialist

Our Avionics Product Support Specialists are the initial points of contact within the Company for customer issues involving fielded Collins Aerospace equipment. Avionics Product Support Specialists provide initial technical support and troubleshooting to assist in resolving customer problems with our products whilst aligning with the customer's urgency. They draw upon the collective resources of the Company when necessary and escalate appropriately to drive and implement timely resolution of customer problems.

• The preferred candidate will be located onsite in Cedar Rapids, IA; remote candidates outside of location will be considered.

• This position requires a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 4 on, 4 off ; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights, two months on days); first 30 days of employment for training purposes will be Monday-Friday, day shift, 8-hour shifts.

WHAT YOU WILL DO:

• Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and other related systems.

• Solves systems/technical problems at various levels in scope and complexity, which may require data and root cause analysis.

• Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner.

• Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed.

• Ensure timely resolution of customer support and assistance requests utilizing established procedures.

• Engage with colleagues and team members to provide corrective action and resolutions to customer queries.

• Provide timely and accurate assistance in response to requests from customers or Customer Service Engineers.

• Must be prepared to work a non-traditional work schedule: 6am/pm - 6pm/am CT - 12-hour shifts; 4 on, 4 off ; Nights and/or Days (schedule flips back and forth between nights/days: two months on nights, two months on days); first 30 days of employment for training purposes will be Monday-Friday, day shift, 8-hour shifts.

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.6

• Experience troubleshooting or repairing avionics equipment required.

• Experience in aviation maintenance, avionics, electronics, or a related field required.

QUALIFICATIONS WE PREFER:

• Bachelor’s Degree in an Aviation Related field is preferred.

ROLE TYPE:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

WHAT WE OFFER:

Some of our competitive benefits package includes:   

•       Medical, dental, and vision insurance. 

•       Three weeks of vacation for newly hired employees. 

•       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  

•       Tuition reimbursement program.

•       Student Loan Repayment Program. 

•       Life insurance and disability coverage. 

•       Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. 

•       Birth, adoption, parental leave benefits. 

•       Ovia Health, fertility, and family planning.  

•       Adoption Assistance.           

•       Autism Benefit. 

•       Employee Assistance Plan, including up to 10 free counseling sessions.  

•       Healthy You Incentives, wellness rewards program.

•       Doctor on Demand, virtual doctor visits.  

•       Bright Horizons, child and elder care services.

•       Teladoc Medical Experts, second opinion program.  

•       And more!  

Learn More and Apply Now!

Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

#reempowerprogram 

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience.  Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.  

Minimum Program Qualifications

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.​

• Be on a career break of one or more year at time of application

• Have prior experience in functional area of interest

• Have interest in returning in either a full-time or part-time position

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.