Baggage Service Office Supervisor - Luis Munoz

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential

*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

• Enjoy a competitive pay scale

ABOUT US

• We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

BECOME A BAGGAGE SERVICE OFFICE SUPERVISOR AT PRIMEFLIGHT!

Our Baggage Service Supervisor oversees the team responsible for addressing passenger baggage concerns and claims. You will ensure efficient and effective handling of inquiries related to lost, delayed, or damaged luggage. The supervisor also manages the training and performance of the service agents, maintaining high standards of customer service. A key part of this role is to coordinate with other airport departments and airlines to facilitate smooth baggage operations and resolution of issues.

WHAT IT’S LIKE TO WORK AS A BAGGAGE OFFICE SUPERVISOR

• Supervise the Baggage Service Office team's day-to-day activities 
• Ensure efficient handling of baggage-related inquiries and claims 
• Train staff on baggage handling systems and customer service protocols 
• Coordinate with airlines for prompt resolution of baggage issues 
• Monitor baggage claim processes for accuracy and timeliness 
• Handle and resolve escalated customer complaints regarding baggage 
• Oversee the logging and tracking of delayed, lost, or damaged baggage 
• Maintain high standards of customer service in baggage inquiries 
• Analyze performance data to identify areas for improvement 
• Ensure adherence to airport security and safety guidelines 
• Facilitate communication between the baggage handling team and service office 
• Update and enforce baggage handling policies and procedures 
• Prepare regular reports on baggage service operations 
• Promote a positive work environment and team collaboration 
• Manage staffing schedules and office resource allocation 
• May be assigned other duties as required

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Minimum 2 years of Baggage Service Office experience 
• Minimum 1 year of Customer Service experience 
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
• Ability to read, write, speak, and understand the English language, to include documents 
• Bilingual in English/Spanish required
• Ability to access and interpret information in print and electronically, including the use electronic devices including IPads/Tablets, Computers, and Mobile Devices
•  Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
•  Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:  

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• Must be able to reach with arms and grasp with hands
•  Must be able to push, pull
•  Must be able to crawl and crouch, at times, in confined tight spaces
•  Must be able to bend, stretch, squat, kneel
•  Must be able to climb and work at elevated heights
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)  

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.