Bagroom Supervisor

Essential Functions

• Manage daily allocation of manpower in the bagrooms to ensure smooth operation.
• Assign GSE to bagroom drivers and ensure proper charging.
• Coach and mentor employees, while enforces Company policies and procedures.
• Write daily shift notes, record agent conversations related to any work-related incidents.
• Investigate and report any missed bags.
• Collaborate with our airline partners on anything baggage-related.
• Ensure Pre-Operational Inspections for all equipment used during the shift are completed.
• Enforced safety policy compliance and proper PPE in the bag room. 
• Review assigned ULDs, and complete uplift requests as required.
• Conduct quality inspections.

Responsibilities

• Oversee and coordinates the operation in the bagroom.
• Responsible for ensuring direction is provided with challenges impacting baggage, baggage scanning, NCB, AVI, USCBP recalls, CBSA recalls, Missed Baggage Ratio.
• Participate in staff briefings with the bagroom teams at the start of every shift, outlining any challenges and opportunities.
• Communicate operational performance feedback to the airline's management team and provide solutions to facilitate effective solutions.

Knowledge, Skills & Abilities

• A minimum of one year of airline operations experience is preferred. 
• Experience in ground operations is an asset.
• Recognize and action challenges that may arise promptly and efficiently.
• Ability to work shift work, including weekends, AM/PM.
• Must hold or successfully receive a Restricted Area Pass and AVOP.
• Must be able to communicate by radio, telephone, etc.
• Ability to influence and communicate effectively at all levels.