Cabin Service Station Manager - LGA

Benefits

• Flight Benefits –travel privileges for yourself and your family with Delta Airlines.
• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees.
• Paid time off – 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.
• Exclusive Discounts and Additional Wellness program.
• Eligible to receive annual performance bonuses as additional compensation

Essential Functions / Key Responsibilities:

• Creates goals to meet operational standards, service levels, safety, costs, etc.  Monitors performance against goals and takes corrective action when necessary.   
• Responsible for oversight and coordination of assigned station(s) to ensure safe, reliable, efficient, and effective operational and financial performance. 
• Oversee station activities and the cleaning of aircraft interiors such as seats, lavatories, galleys and other areas while maintaining excellent customer service.
• Sets, measures, and manages performance of self and others and leads team members in achieving/exceeding operational and financial objectives and goals. 
• Oversees station budget, staffing, scheduling, cleaning supplies and equipment, and all other resources that pertain to the compliance, financial success and operational efficiency of the service line.
• Maintain relationships with the customer as well as airport departments such as maintenance and flight operations while addressing any cabin service or safety concerns, ultimately guaranteeing a smooth turnaround of aircraft and a comfortable travel experience.
• Ensures compliance with Safety standards and Company policies and rules while supervising and coordinating cleaning staff, keeping operations aligned with regulations and best practices for a quality cleaning process.
• Build effective partnerships with internal departments, outside vendors, contractors, business partners, communities and other business entities and identify new business opportunities. 
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. 

Basic Qualifications

Pre-requisites:

• Must be a local (in-state) resident.
• Valid In-State Driver’s License.
• Successfully pass pre-employment drug screen and background check.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.
• Must have flexible schedule to facilitate a 24/7 operation.

Education:

• High School diploma or GED.

Experience:

• 2+ years of relevant experience in a supervisory role.

Knowledge, Skills & Abilities:

• Strong problem-solving skills.
• Excellent customer service skills.
• Must have excellent interpersonal and communication skills.
• Must have strong organizational and tech skills.

Preferred Qualifications

Education:

• Four-year college education or equivalent experience.

Experience:

• Four+ years of relevant experience in a supervisory role with some level of exposure to managerial responsibilities within the aviation industry.
• Focus on below wing operations would be an asset.

Knowledge, Skills & Abilities:

• Ability to be an assertive problem-solver, apply creative solutions and make sound decisions that can have positive impacts on the team and customer.
• Articulate communication skills which can be applied when interacting with the operations and leadership teams.
• Strong leadership qualities and mindset with the ability to motivate, guide and retain an efficient, high-performing workforce.
• Must be organized, detail-oriented and tech savvy, especially with MS tools such as Excel. You will be exposed to and expected to become proficient in several other programs as well.
• Arbitration skills would be an asset to deal with employee conflicts and resolutions.

Working Conditions

Work Schedule:

• You will need to be committed and have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime as this is a 24/7 operation.

Work Environment:

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow). May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements:

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.
• Ability to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone.

Supervisory Responsibilities

• Supervisory experience required.

Legal

• Unifi is an Equal Opportunity Employer.