Cargo - Executive Cargo Quality and Systems

Job Description

The successful candidate will develop, manage and support the implementation of cargo industry business standards to improve the service quality and experience to customers based on the principles and methodology of Cargo iQ.

Key Responsibilities

Manage the Cargo iQ certification programme

• Ensure the Cargo iQ programme complies with the IATA Cargo iQ certification requirements
• Support and facilitate the preparation of Cargo iQ audit by external auditors
• Update and maintain Cargo iQ quality manual and training material, and Cargo iQ-related operational procedures in Cargo Procedures Manual (CPM)

Improve quality of cargo handling by Service Providers (Internal)

• Establish divisional KPI of Cargo iQ metrics (shipment milestones: Ready For Carriage/Notify For Delivery);
• Monitor data quality of freight status (Cargo iQ) milestones received from service providers;  
• Investigate and review with stations on recurring irregularities and failures to conduct root cause analysis, and recommend corrective measures to improve service handling;
• Administer disputes received from stations regarding Cargo iQ failures; 
• Conduct validation and verification tests of Cargo iQ-related messaging with new Ground Handling Agent (GHA), when required.

Improve service quality and experience to Customers (External)

• Regular engagement with Cargo iQ forwarders & Global Partners on data quality issues;
• Generate monthly/cumulative performance scorecards of Cargo iQ metrics to Cargo iQ forwarders and Global Partners;
• Conduct root cause analysis of the failures and data irregularities;
• Recommend and track implementation of corrective & preventive actions taken by the relevant stakeholders; 
• Maintain/update Cargo iQ shipment milestones in Encore. 

Custodian of the Aircargo eXchange Information System (AXIS) system and its suite of applications:

• Support the continued development and enhancement of AXIS to meet any new dynamic requirements and expectations from business units; 
• Collect feedback and ensure users are well-trained and confident with using the various applications in AXIS;
• Conduct UAT of any new Cargo iQ-related changes which impact iCargo, AXIS and any operations systems;
• Conduct webinar/workshops when implementing any new updates/enhancements in AXIS to the network,

Represent and participate in the bi-annual Cargo iQ working group - and in at least one of its sub-working groups. 

Administrative and project duties as assigned

• Conferences/Events – participate in the Global Ops Conferences and IATA events, when required.
• Ad hoc projects/studies;
• Coordination for system activities affecting operations;
• Conduct integrated cargo warehouse audits.

Requirements

• Bachelor’s degree or equivalent from an university
• Experience in air transport operations 
• Possesses excellent analytical and problem-solving skills 
• Good communication skills – written, oral and active listening
• Ability to interact and respond effectively with various stakeholders at different levels
• Ability to manage own time & prioritise accordingly 
• Ability to work on non-routine problems
• Willingness to actively learn, adapt and adjust as needed

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.