Cargo Office Supervisor

As Menzies Aviation Cargo Office Supervisor, you will be responsible for directing and coordinating the activities of
departmental non-exempt employees such as, Cargo Office and Warehouse Agents and warehouse leads.

Key Responsibilities

• Ensures proper staffing is scheduled for Office Staff.
• Perform general office duties inclusive of, but not limited to filing, answering telephone(s), mail distribution and
   composing correspondence
• Involved in the interviewing process, conduct performance evaluations, issue disciplinary actions and work with
  General Manager on final decisions in these areas.
• Keep track of attendance records, monitor lateness/absence/manual miss punches, etc.
• Ensures proper documentation is prepared by staff in order to maintain compliance with the particular airline
  guidelines, FAA, DOT and other regulatory agencies.
• Interact with authorities, TSA, CBP, Agriculture agents.
• Provide excellent customer service to all customers at the counter and over the phone
• Resolves employees concerns and submits to manager for action.
• Monitor station supply levels and order as necessary.
• Other duties as assigned.

Qualifications

• One year college certificate or technical school, six months related experience or equivalent combination of
     education and experience.
• Must be able to pass a ten-year background check as required by US Customs.
• Must be able to lift and move up to 70 pounds.
• Aviation Industry experiences a plus.
• Able to speak, read, and write in English proficiently.
• Valid State driver’s license with good driving records
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done primarily outdoors. Must be comfortable working in all weather conditions.
• Must pass an FBI background check and obtain a custom seal.
• Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport
    Operational Area (AOA).
• Must be able to pass all pre-employment testing, including drug testing and ten-year background check as
    required by US Customs.
• All applicants must have the authorization to work in the USA.

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships