Cobrand Specialist

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Breeze is Hiring - Join us!

As a Cobrand Specialist at Breeze Airways, you will play a crucial role in supporting the Manager, Loyalty with the Breeze Easy™ Visa Signature® card and Breezy Rewards® loyalty programs at Breeze Airways. Your expertise will be instrumental in assisting with creating engaging and effective learning experiences, and supporting program updates that align with the strategic objectives and regulatory requirements of the airline. The Specialist will support development, as well as maintain and update the loyalty & co-brand training curriculum + initiatives.

Here's what you'll do

• In coordination with the Manager, Loyalty, the Specialist will support strategy and execution for educating Breeze team members on Breezy Rewards and the Breeze Easy Visa card and improving program performance.
• This role will also work closely with Breeze’s Guest Empowerment Team, DevOps & IT, Team Services, Inflight (including Training & Services), and the co-brand issuer to further educate and train team members to enhance the Breezy Rewards member and Breeze Easy Visa cardmember experiences.
• Responsible for supporting training and education for all live channels of Breeze’s U.S. Credit Card program and Breezy Rewards loyalty program.
• Represent and teach the Breezy Rewards and Breeze Easy Visa programs during new hire orientations/graduations, and inflight engagement sessions alongside the issuer field team.
• Maintain training and Guest-facing materials for the Breezy Rewards and Breeze Easy Visa programs.
• Work closely with the cobrand issuer’s customer service liaison to improve servicing, processes and communication related to our mutual customers.
• Work directly with cobrand issuer’s Field Engagement team to optimize live channel credit card training.
• Continuously review company, industry, government, and related publications to keep current on methods, procedures, policies, and regulations including FAA, TSA, and DOT.
• Participate in the development and presentation of any special department or company training efforts.
• Maintain a professional appearance.
• Assist in the planning, coordination, and scheduling of routine classroom training
• Train, motivate, and engage Team Members through digital content and through e-Module support.
• Demonstrate critical-thinking, decision-making, problem-solving, reasoning, and multi-tasking skills.
• Support development comprehensive training curricula that address the needs of various team member roles and career paths within the airline.
• Collaborate with the Learning Management System (LMS) administrator to optimize the delivery, tracking, and evaluation of training programs.
• Other duties as assigned by the Manager Loyalty.
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

Here's what you'll need to be successful

Minimum Qualifications

• 2+ years experience in Loyalty, Cobrand, Marketing or Airline spaces
• Bachelor’s degree in Business, Marketing, Communications or a related field, or equivalent work experience in addition to a High School Diploma/GED in lieu of a Bachelor’s degree
• Available for overnight travel (up to 25%)
• Ability to communicate kindly and effectively with stakeholders and in an engaging and motivating manner.
• High performance orientation, ability to take direction, work well under pressure, prioritize projects, meet deadlines, work autonomously, and maintain flexibility.
• Excellent writing and editing skills, with the ability to create clear, concise, and engaging content.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
• Working understanding of Microsoft Office Suite
• Customer Service and Customer Service tools Training experience
• When working or traveling on Breeze flights, and if time permits, assist with light cleaning of the aircraft.
• Regular attendance and punctuality

Preferred Qualifications

• Working understanding of Workday
• Experience with Navitaire and/or Gladly systems set-up and management
• 3+ years previous experience in Loyalty, Cobrand, Marketing or Airline spaces

Skills/Talents

• Skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent oral and written communications skills
• Ability to work with individuals and teams at all levels in the organization and with business partners
• Ability to multi-task easily
• Competent in interpersonal communications, collaboration, critical-thinking, and problem solving.
• A self-starter with excellent verbal and written communication skills
• Ability to work in a fast-paced team environment.
• Ability to work effectively in a virtual environment.
• Proven problem-solving and troubleshooting skills
• Ability and willingness to work a flexible schedule based on training needs.
• Exemplifies Breeze’s safety culture, values, and mission

Perks of the Job

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!