COE - Operations Support Manager

Reports to : Head of Hong Kong Operations
Department : Engineering (ENG)

Engineering’s role is focused on reassurance, keeping our people and our customers    safe, ensuring that in every aspect of our operation we have industry leading performance and that our various fleet programmes are delivering to plan, budget and specification.

Engineering’s ambition is to be one of the world’s highest performing, customer centric and progressive engineering teams, and the role of Centre of Excellence (COE) - Operations Support Manager is to deliver operational excellence in the defect management function for the Cathay Pacific fleet This is supporting the Hong Kong Operations section’s purpose to deliver a safe, on-time, defect-free and customer centric operation that meets business requirements and customer expectations, and driving business efficiencies and productivities through continuous improvement.

Key Responsibilities

The joint Cathay Pacific/HAECO Centre of excellence (COE) is the centre of the Hong Kong Line Maintenance Model that employs a collaborative approach between Cathay and HAECO teams to deliver a safe, compliant, on-time and customer focused operation and drives continuous business improvement.

The COE - Operations Support Manager is accountable for effective and timely resolution of aircraft technical defects with minimal disruption to the customer and airline schedule by managing the Maintenance Control Support Group in the COE. This is a key role within the Engineering organisation that requires a high degree of operational experience and time in position to become fully qualified and effective. The role also requires extensive collaboration with internal and external stakeholders to drive continuous improvement and deliver operational excellence in support of the Cathay Pacific vision.

The COE - Operations Support Manager role is a day shift only role of 2 manager positions, with a duty pattern of 5 days on and 3 days off overlapping each other to provide a 7 days day time duty coverage.

The COE - Operations Support Manager is responsible for: 

• Leading the Maintenance Control Support Group team by communicating business requirements, providing mentoring support and guidance to the team and tracking performance against business outcomes in support of a world class defect management function delivering operational excellence to the airline. 
• Expeditiously and efficiently resolving individual tail specific aircraft defects to prevent customer and operational schedule disruption.
• Ensuring the fleet deferred defect performance including defect life, fleet defect levels and restrictive defect levels meets or exceeds the airline target levels.
• Performing a key leadership role in the joint Cathay Pacific – HAECO Centre of Excellence to ensure a productive, efficient and collaborative relationship between airline and MRO stakeholders in managing the Hong Kong line maintenance operation. 
• Identifying fleet trends adversely affecting operational performance and coordinating with the Technical Services function to implement effective mitigations to meet operational reliability targets.
• Managing aircraft predictive and preventative maintenance based on operational events, defect alerts, and using aircraft health monitoring tools.
• Driving continuous improvements, efficiencies and productivities by leveraging digital and lean techniques.  
• Keeping abreast of industry developments especially around maintenance and troubleshooting technology, and driving leading practices into the joint Cathay Pacific and HAECO Centre of Excellence operation.   

Requirements

• Should be a holder of a HKAR 66 B1.1 or B2 aircraft maintenance engineer’s licence with appropriate type approval or equivalent qualification from another jurisdiction.
• Holders of an Engineering degree specialised in the Aeronautical / Aerospace / Aircraft discipline may also be considered.
• Minimum 10 years’ experience in aircraft maintenance or engineering roles.
• Proven work experience as a team leader or supervisor with demonstrated ability to set direction for the team. 
• Proven work experience in the field of aircraft defect troubleshooting with excellent analytical and problem solving skills and a demonstrated ability to rapidly assess information, consider options and arrive at the optimum operational decision.
• Excellent interpersonal and communication skills with demonstrated ability to function as part of a team. Proven capability to influence across internal and external stakeholders to assertively drive operational excellence.
• Highly self-motivated with a demonstrated ability to drive change and continuous improvement.
• Excellent written and verbal English communication skills.         

Application Deadline: 29 Nov 2024

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.