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Control Center Duty Officer

Business Umbrella
123 days ago
1. Monitoring and Surveillance:
  • Continuously monitor real-time operational data, communication channels, or surveillance systems for anomalies or incidents.
  • Oversee multiple systems (e.g., CCTV, alarm systems, SCADA, or other monitoring technologies) to ensure optimal functionality.
  • Respond to system alerts, alarms, or emergency situations promptly, ensuring proper protocols are followed.
2. Incident Management:
  • Serve as the first point of contact for emergencies or operational disruptions.
  • Coordinate with field teams, internal departments, and external agencies (e.g., emergency services) to resolve issues efficiently.
  • Log incidents, decisions, and actions taken, ensuring all details are recorded for further analysis or reporting.
3. Communication and Coordination:
  • Ensure clear, timely, and efficient communication with field personnel, managers, and other stakeholders.
  • Liaise with internal departments to ensure that real-time updates and status reports are provided to management.
  • Maintain communication flow between shifts, ensuring that information is passed on smoothly to incoming teams.
4. Operational Support:
  • Support daily operations by ensuring all control center systems are functional and performing regular system checks.
  • Perform troubleshooting for system errors, escalating issues to technical teams when necessary.
  • Assist with contingency planning and help implement response measures during emergencies or system failures.
5. Shift Management:
  • Oversee and manage activities during assigned shifts, ensuring that operations are consistent and uninterrupted.
  • Maintain shift logs, ensuring that all key decisions, incidents, and operational updates are recorded.
  • Ensure handovers between shifts are efficient, with all important updates communicated to the incoming shift team.
6. Compliance and Reporting:
  • Ensure that all operations adhere to company policies, safety standards, and regulatory requirements.
  • Prepare and submit reports on daily activities, incidents, and any operational inefficiencies.
  • Contribute to the creation and review of standard operating procedures (SOPs) to improve operational performance.
7. Crisis Management:
  • Take the lead during emergency situations by following predefined emergency protocols and mobilizing appropriate resources.
  • Work closely with emergency response teams or first responders to ensure effective handling of critical incidents.
8. System Maintenance:
  • Report any faults, system errors, or technical issues to the relevant maintenance or technical departments.
  • Assist in regular testing, calibration, or updating of systems to ensure smooth operations.
  • Stay updated on technological advancements in control center tools and equipment.


Requirements

Education:

Bachelor's degree or equivalent, minimum 4 years of experience in the Aviation Security Domain

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