Coordinator - Inflight Operations

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. 

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The Inflight Operations Coordinator will support the local inflight base operation, flight attendant workgroup and Inflight leadership team by proactively working, resolving and communicating inflight issues related to regular and irregular operations, catering, staffing and re-crewing of flights. The Inflight Operations Coordinator will liaise with other local departments and station operations to ensure efficient daily inflight operations, achievement of company performance metrics and to support crew member inquiries and other matters and will conduct research for daily operational delay meetings and provide follow-up as needed.

Essential Functions

·         Support local base operations in day-to-day administrative tasks to ensure smooth inflight performance.

·         Resolve and communicate inflight issues to Flight Attendants, Inflight Leadership and other departments as appropriate, regarding regular and irregular flight operations.

·         Serve as a liaison and point of contact between flight attendants, Crew Scheduling, Airport Operations and Inflight leadership teams.

·         Collaborate with local departments to research and resolve operational issues and flight attendant inquiries.

·         Respond to various flight attendant operational needs, including advocacy/resolution to scheduling, catering and irregular operations.

·         Conduct research, prepare reports, handle special projects and other administrative tasks as assigned by Inflight leadership team.

·         Assist local station operations in administrative duties to achieve company performance metrics.

·         Liaise with Corporate Real Estate to maintain local base crew room/operations area and Inflight offices

Other Functions

·         Communicate operational metrics and performance goals to Inflight Leadership to ensure appropriate information provided to hold Inflight Services team members accountable. 

·         Support Inflight leadership in providing administrative coverage and operational support during peak times of Frontier’s operation.

Qualifications

·         High School Diploma or GED required.

·         Associate’s and/or Bachelor’s degree preferred.

·         2 to 4 years customer service, operational or other relevant experience required.

·         Airline experience preferred.

Knowledge, Skills and Abilities

·         Ability to work and communicate effectively with others in a manner that supports teamwork and product delivery.

·         Must display professionalism, confidentiality and sound judgment at all times.

·         Strong decision-making skills and the ability to think and act quickly, in a fast-paced, operational environment.

·         Ability to prioritize operational needs and follow-up as appropriate.

·         Ability to interact comfortably with crewmembers, Inflight leaders, Airport Operations team members and business partners.

·         Adapt to various work schedules and times, including early mornings, evenings, weekends and holidays.

·         Working knowledge of Microsoft Excel, Word and PowerPoint with an ability to utilize available technology to create, edit and maintain necessary information and produce specialized reports.

·         Demonstrated skills to meet deadlines and managing multiple projects simultaneously.

·         Strong ability to plan, prioritize and organize effectively and work under pressure.

·         Strong written and oral communication skills.

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Early morning, evenings, weekends and holiday work may be required.

Physical Effort

Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Supervision Received

General Direction:  The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

None

 Salary Range

$43,680 - $55,363 

Please note: this posting has a closing date of 3/21/2025, midnight MT.