Custodial Supervisor

Distinguishing Characteristics:

Under minimal direct supervision and administrative direction, is responsible to ensure high quality professional cleaning services at Tucson International Airport (TUS) and Ryan Airfield (RYN); plan, train, supervise, inspect, and evaluate the work and performance of custodial employees; assist in the management of the activities of the department; provide exceptional customer service.

Essential Functions: 

The following functions and all other functions not included in this job description are to be performed in the best interests and for the greater good of Tucson Airport Authority (TAA).

• Support and advocate for TAA’s Mission, Vision, Guiding Principles and act as a champion and role-model of TAA’s Cultural Fundamentals.
• Plan and supervise the cleaning activities of staff in specified indoor and exterior areas at TUS and RYN; ensure high quality professional cleaning services are performed in a timely and efficient manner.

• Assist in staff scheduling to ensure adequate personnel are assigned to perform cleaning activities.
• Train and monitor to ensure employees follow appropriate safety policies, practices and procedures; utilize proper tools, equipment and methods to safely complete all custodial tasks; ensure that work performed by the department satisfies workmanship standards.
• Assist in development of tenant cleaning services contracts; ensure contract requirements are satisfied.
• Plan, coordinate, and conduct all departmental training; document training.
• Identify issues, assist in the research and development of strategies to identify solutions for known problems or problem areas; make recommendations.
• Collect, store, retrieve, and organize all records and documents generated by the department; file all records in accordance with file plan. 
• Participate and provide input in the development of the annual operating budget, long-range Capital Improvement Program and Major Maintenance Program budget(s); recommend annual goals and objectives for the department; monitor the department budget.
• Participate in the development of annual goals and objectives for area of responsibility; work with supervisor and division stakeholders to develop the division goals as a whole.
• Evaluate supply and material needs; order supplies and materials.
• Ensure tools, equipment, materials and supplies are properly accounted for; monitor for compliance; recommend process improvement.
• Complete performance management for employees; monitor and evaluate the performance of personnel using standardized criteria; ensure required training is accomplished; exercise leadership by encouraging employees attend other training or professional development opportunities.
• Promote customer relations by responding to requests for service, investigate and resolve emergencies, complaints and problems; ensure customers remain informed on the project status; coordinate schedules and “outages” with customers to minimize disruption or inconvenience.
• Respond to emergencies in person, or by delegation of, whether on or off duty. This responsibility carries with it the authority to call in employees not on duty, and to approve overtime pay, as required to support the need.
• Keep supervisor informed of the department’s performance and provide advice on custodial services matters; act within the scope of authority and ensure that TAA’s management objectives, principles, policies, programs, and guidelines are consistently observed.
• Be prepared to assume the responsibilities of the Custodial Services section when Manager of Airport Maintenance is not available.
• Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Management System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de-briefing with appropriate departments and stakeholders.

Position Requirements: 

A high school diploma or equivalent; a combination of four (4) years of Supervisor experience or as a custodian in a large business complex or multi-tenant facility.

Required Knowledge, Skills, and Abilities:

      Knowledge of:

• Custodial service cleaning methods; equipment and tools used in the custodial services trade. 
• International Sanitary Supply Association Cleaning methods, materials, chemicals and equipment.
• United States Department of Agriculture Regulated Garbage Disposal Procedures.
• Principles and practices of safety management and safety processes.

Skill in:

• Organization, oral, listening, and written communications, proofreading, critical thinking and multi-tasking.
• Taking initiative and being a self-starter.
• Exercising effective supervisory management techniques.

Ability to:

Environmental Requirements

• At times, work in a high-noise environment and extreme weather.           

      Mental Requirements

• Prepare clear, concise oral and written external and internal communications, reports and presentations.
• Perform tasks with a high degree of accuracy, attention to detail, with mature judgment, in fast moving work surroundings, with deadlines and multiple projects.
• Initiate and organize responsibilities without observant supervision and take independent action relative to work problems requiring immediate solutions.
• Establish and maintain effective and positive working relationships with department personnel, other TAA personnel, and outside agencies.
• Exercise effective customer service and public relations practices and procedures.

      Physical Requirements

• Communicate in English via telephone and radio in a high noise environment, with sufficient clarity to be understood by others.
• Distinguish colors by a practical test in all lighting conditions of standard airport lighting system colors and Air Traffic Control Tower light-gun signal.
• Hear and understand through both ears, sounds coming through a radio, a standard telephone receiver, or other outside sound sources.
• Read, write, and speak the English language in a clear manner; speak Spanish or another second language is helpful, but is not required. 
• Perform tasks with a full range of bodily movements, including lifting, moving, pushing, standing (for periods of two to three hours at a time), walking, reaching, stretching, bending, kneeling, twisting, and crawling.
• Perform activities that require regular and prolonged bending and pulling of equipment on irregular surfaces; climb/work at heights of up to 10 feet, using small or large tools to perform cleaning.
• Lift large, bulky, heavy items, including various equipment parts weighing up to 40 lbs. without assistance using equipment.
• Maintain a strong grip to hold objects firmly for extended periods of time.

      General

• Work assigned shifts, including day/evening/weekends/holidays, subject to overtime and on-call.
• Operate all Custodial department vehicles and equipment.
• Interpret and analyze technical data and information for decision making and reporting purposes, including decision making in stressful situations.
• Research information and organize data in meaningful form, make sound judgments, draw accurate conclusions, and make appropriate recommendations.
• Be sensitive and aware of actions and reactions of employees, tenants, and outside agencies, the general public, and inform supervisor of appropriate concerns.
• Hold direct reports accountable for accomplishing functional responsibilities and delegated tasks.
• Coach and provide leadership and development opportunities for direct reports.
• Use office machines (i.e., fax, calculators, copy machines, computers and other office machines).
• Understand that dissemination of information outside of job requirements is based on “need-to-know”; maintain discreet and professional sense of confidentiality due to sensitive nature of job functions.
• Engage in self-improvement activities, and training.
• Perform cross training within work environment.
• Continually learn and apply the latest up-to-date technical knowledge and skills in functional area of responsibility.  Strive to become an expert in field by taking initiative for on-the-job learning experiences, for continuous growth and development.
• Understand own strengths and weaknesses, seek input from supervisor and peers about how to improve, and focus on continuous self-improvement activities.

Licenses; Certificates; Special Requirements:

• Must have a valid Arizona driver’s license.
• Meet and maintain the ability to drive airport vehicles and obtain authorization to access the Non-Movement Area on the Air Operations Area.
• Must obtain and maintain access to the Security Identification Display Area (SIDA).
• Must successfully complete the National Incident Management System (NIMS) 100, 200, 700 and 800 course requirements and certification within 1 year of assuming the position.
• As an employee, you are deemed to be essential personnel as part of TAA’s emergency response and must respond to airport incidents as requested/required.