Customer Service Supervisor - AMD
SNV Aviation
Ahmedabad, Gujarat, India
13 days
ago
- · To ensure functioning of safety, security and quality system within the area of responsibility.
- Coordinates with all other department and covers apron and gate area for smooth turnaround of flight within PTS.
- Responsible for smooth functioning of the area of work allocated on a daily basis
- Responsible to assist CSO/CSE/ Sr. CSE in resolving their queries.
- Responsible for ensuring all dead loads are loaded offloaded efficiently without any issues (Turn Around Coordinator only) ·
- Preparing duty allocations for all staff in shift for activities before aircraft arrival, during turn round and after departure covering ticketing, check-in, assembly and departure control, documentation clearance, unloading, loading, cleaning, transportation, crew liaison, communication, etc. ·
- Responsible for reporting to DM / APM for occurrences, events, violations and acts that may affect safety, security of the flight operations. ·
- Check all staff reporting in shift are well groomed and follow grooming guidelines. ·
- Have sufficient headcount in shift to cover all areas of operations. ·
- Follow up on all policies and procedures to abide by the regulations of company as well regulators and brief all team members to follow. ·
- Ensure staff interaction at all touch points with customers are maintained as high standards for customer satisfaction. ·
- Reply to all queries / complaint and claims received and report to the DM / APM. ·
- Follows health and safety standards and monitors down the line staff to follow the same. ·
- Has the authority to take a decision to implement safety risk in accordance with the safety risk tolerability detailed in the SMS Manual, to support department Safety goals.
Send me jobs like these
Airline Customer Service Agent, Sales & Support in Ahmedabad, Gujarat, IndiaLooking for Airline Customer Service Agent jobs?
Browse hundreds of latest Airline Customer Service Agent vacancies updated daily on one of the top aviation job sites. Aviation Job Search prides itself in helping thousands of people build their Airline Customer Service Agent careers.
Click below link to browse other Airline Customer Service Agent opportunities:
View all Airline Customer Service Agent Jobs
If you're an employer looking for Airline Customer Service Agent recruitment, get in touch with us by clicking on the link below:
Hire Airline Customer Service Agent Now
