Customer Service Supervisor - PNQ

Keeps red cap informed for all activities and any challenges. · Monitor all pre-operations activity and ensure timely air side readiness. · Must ensure timely presence of all ramp equipment required to handle an aircraft. · Monitoring GHA handling ensuring safe operations. · To identify hazards and ensure safe airside operations. And promote safe work culture. · Accepting reservation and issuance of tickets at airport ticketing counters. · Smile, greet customers when they approach for check-in or any query. · Profiling of customers at check-in, brief them on DG regulations and security banned articles in checked or hand baggage. · Accept registered baggage and check if any visible damage and get LRT signed, customer to be informed about the liability and charge excess baggage (in case of exceeding normal baggage allowance). · Announcement of boarding, updating of FIDs, attending queries of customers, Reconciliation of checked in Customers at the boarding gates. · Coordinate for connecting customers, their location and take advise / instruction from red cap, duty manager if flight has to be delayed to accept them. · Carry out gate boarding functions like zone wise boarding, BGR and manual boarding in case of systems down. · Responsible for reporting to the superior’s occurrences, events, violations and acts that may affect safety, security and company reputation.