Director, Quality Flight Services

Responsibilities: 

• Lead and champion all safety management activities for Aircraft Services APAC and serves as Safety Manager, for any regulatory Postholder responsibilities.
• This role will require Safety Manager post holder responsibilities for the San Marino AOC and other regulatory frameworks as the business capability grows.
• Develop and monitor the Safety Management System in accordance with relevant regulatory requirements and the guidance specified in ICAO Annex 19 to ensure on-going compliance and make recommendations where applicable.
• Ensures the development, implementation, maintenance, and evaluation of the Quality Management System (QMS) and oversight of QMS personnel.
• Monitor and track internal and external safety reporting; mandatory and voluntary.
• Liaise with external third-party auditors on required safety audits (e.g., IS-BAO)
• Ensure timely corrective actions to all non-conformities (internal and third party) in the departments within his/her area of responsibility. 
• Ensure a timely response back to the aviation authorities for all corrective and preventive actions resulting from audit findings or other non-conformity reports. 
• Implement and manage the company’s risk assessment and change management process
• Coordinate with the relevant regulatory authorities regarding compliance issues including operational approvals
• Close co-operation with department heads to address compliance and quality issues and liaise with other safety professionals in the Jet Aviation Group as required.
• Develop, monitor and exercise the Emergency Response Plan and assumes a leadership role in the exercise testing of the plan 
• Consult with Regulatory Authorities, customer, and relevant Government bodies in relation to Aviation Quality and Compliance issues.
• Lead occurrence investigations of incidents relating to maintenance error and report on findings as required and produce relevant safety reports where applicable
• Provide updates to the Accountable Managers on aviation related safety matters, trends, and analysis
• Ensures the maintenance and protection of all safety related data. 
• Develop, implement, and maintain the Flight Data Monitoring (FDM) Program in accordance with ICAO Annex 6 and regulatory requirements.

Requirements: 

• Bachelor's degree in aviation related field with a focus on safety management and or extensive or equivalent operations or industry experience
• Minimum 10 years in aviation including an operational safety or significant compliance monitoring and reporting experience
• Expert knowledge of Risk and Change Management
• Expert knowledge of Safety Management System application and reporting 
• Experienced Lead Auditor and Aviation Safety Investigator. 
• Experience in the application of Root Cause Analysis tools including HFACS.
• Working Knowledge of WHSE requirements

Desired Characteristics:

• Customer service and safety focused
• Collaborator and process minded 
• Excellent communications, customer service and people skills 
• Results driven and able to execute with high personal accountability 
• Strong initiative and ability to plan, organise and prioritise without direct supervision
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)