Employee Experience Supervisor

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, recognized for our excellence, innovation, and dynamic industry leadership. Named “Airline Caterer of the Year in North America” for 2023 and 2024, we take pride in delivering exceptional culinary experiences and world-class service to airlines and customers across North and Latin America. Our dedicated employees are the foundation of our success, bringing passion, expertise, and commitment to every meal we serve.

Role Purpose Statement

The Employee Experience Supervisor is a pivotal and highly visible role dedicated to shaping a positive, engaging, and welcoming work environment at LSG Sky Chefs. Acting as a key liaison between employees, leadership, and HR, this role ensures that every team member’s journey—from onboarding to long-term career growth—is supported and enriching. This position will partner closely with General Managers and Unit Managers to champion employee engagement initiatives, improve workplace culture, and serve as the voice of employees by addressing feedback, concerns, and opportunities for continuous improvement.

Main Accountabilities

Employee Engagement & Culture

• Actively collaborate with corporate partners to integrate employee experience initiatives into company processes, communications, and strategies.
• Partner with CSC Leadership to design and execute engagement programs such as focus groups, surveys, and feedback loops.
• Drive and oversee the “Buddy” onboarding program, ensuring adherence to program fundamentals, compliance, and incentive structures.

New Hire Onboarding & Retention

• Maintain ongoing engagement with new hires through routine check-ins and operational interactions.
• Conduct weekly follow-ups to assess orientation effectiveness, answer questions, and address concerns.
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting, sharing insights, program updates, and improvement opportunities with leadership.

Reporting & Continuous Improvement

• Administer and analyze the Employee Engagement Scorecard, tracking new hire satisfaction, training effectiveness, and key performance indicators (KPIs).
• Provide weekly reports to senior leaders, identifying trends, challenges, and training needs to enhance employee engagement.
• Act as a trusted point of contact for newly hired employees, fostering a supportive and inclusive workplace culture.

Knowledge, Skills and Experience

Education & Experience

• Bachelor’s degree or equivalent professional experience required.
• Minimum 3 years of experience in employee engagement, human resources, or a related field.
• Core Skills & Attributes
• People-centric mindset with a passion for fostering a positive workplace culture.
• Collaborative leadership style, demonstrating agility and strong interpersonal skills across all organizational levels.
• Ability to problem-solve independently and thrive in a fast-paced, evolving environment.
• Strong adaptability, able to navigate changing processes, cultures, and organizational needs.
• Exceptional communication skills, with the ability to convey ideas effectively in diverse work environments.
• Self-motivated, detail-oriented, and capable of leading multiple initiatives simultaneously.
• Comfortable working in a service-driven, light production environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).