Executive Customer Service - Airline Ticketing

The Position:

The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

The Requirements:

•    SPM/STPM/Diploma/Degree in any discipline
•    Excellent command of spoken and written English and Bahasa Malaysia.
•    Experience in ticketing and customer service in the travel industry will be an added advantage
•    Possess initiative, able to work independently and as a team
•    Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

The Package:

•    Attractive  Basic Salary : RM2,000 during training, RM2,250 during probation & RM2,500 during confirmation. 
•    Attendance Allowance: can earn up to RM900 per month upon confirmation only
•    5% of  Performance Related Bonus on a quarterly basis upon confirmation only
•    Contact Centre Operating Hours : 24/7
•    Work days/Hours: 5 day week, shift based; off days based on roster
•    15 days Annual Leave / 14 days Medical Leave
•    Medical and hospitalization insurance coverage

Office Location – 25th floor, Menara TA One, 22 Jalan P. Ramlee, 50250 Kuala Lumpur
Email – 
Website – www.scicom-intl.com