FBO Operations Supervisor

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion
 

Position Purpose

Key Responsibilities

The following duties are normal for this position.   These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.
 

• Responsible for carrying out, in coordination with FBO General Manager, aircraft and passenger operations in accordance with Appleton Airport, FAA, TSA, and any other governmental and environmental agencies, policies, and regulations.
• Fosters and cultivates a positive work environment to ensure highest possible service levels are achieved and employees are encouraged, motivated, and reach their potential. 
• Assist with the development of strategies and procedures to identify, attract, and secure new airport business, based aircraft tenants, transient customers, and retain both existing based aircraft tenants as well as regular transient customers. 
• Generate innovative ideas focused at furthering the airport’s and FBO’s performance goals.  
• Promotes customer experience excellence through friendly and efficient service, adherence to all customer service, line service, maintenance, ground support operations, and automobile procedures. 
• Supervise staff in the performance of all aircraft support services for both commercial and general aviation aircraft, automobile operations, and special projects as assigned.  Ensure staff are equipped, trained, motivated, and professional in the performance of their duties.  
• Oversees all aspects of fuel operations, including the safe, secure, and accurate operation of the fuel trucks; management of the fuel inventory to conserve fuel costs and margins and ensure fuel quality is maintained; ensures routine inspections and repairs are done in a timely manner and logs are kept in strict compliance with appropriate regulations. 
• Perform leadership functions for airport operation’s and customer experience employees including reviews, recommending hiring decisions, and managing performance of direct reports which includes mentoring and skill development. 
• Ensures that the FBO complies with all workplace safety, environmental, and other applicable regulations (ex: OSHA, EPA, Airlines, Airport).
• Other duties as requested or assigned.

Education/Certifications/Experience Requirements

•  Minimum of five (5) years of progressively responsible experience. 

• Excellent communication, interpersonal, and customer service skills. 
• Strong initiative, execution, and organizational skills.
• Supervisory experience preferred.
• Any combination equivalent to a Bachelor’s degree in business, aviation/ airport management or related field.  
• Possess a valid drivers license and maintain

Required or Preferred Skills

• Ability to operate a variety of office machines including computers, copier, fax, scanner, and multi-line telephone. 
• Proficient in word processing and spreadsheet programs.
• Ability to hear, speak, walk, stoop, climb, bend, stretch, push, pull, and lift up to 50 pounds, understanding and utilizing proper body mechanics. 
• Sitting for long periods of time and extensive phone contact. 

• Ability to operate a variety of motorized vehicles and equipment. 
• Ability to comprehend and analyze complex business operational issues, financial matters, and contracts, leases, and various correspondences. 
• Ability to establish and maintain good working relationships with direct and indirect reports, public officials, tenants, contractors, engineers, and general public. 
• Ability to prepare a variety of business documents including letters, evaluations, plans, memos, notes, and manuals.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: 

Outagamie County Diversity Statement: 

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.