FBO Supervisor

/ Position: FBO Supervisor
/ Location: Glasgow Airport
/ Working Hours: 4-4 Shift Pattern, 12 Hour Shifts

Gama Aviation is currently recruiting for an experienced FBO Supervisor, which is an integral role within the Scotland region’s operational and compliance structure, ensuring effective and efficient day-to-day operations of the company’s business activities. This role will perform and oversee daily operational and administrative duties, to ensure a safe, efficient and enjoyable customer experience to all our FBO clientele. This is a physical and hands on role, offered on a full-time rostered basis. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation.

/ Conditions: 

• Must hold a valid UK Driving License and have access to their own vehicle
• Must meet the requirements to hold a valid Airside Security Pass and Airside Driving License
• Physically fit and able to work day and night shifts

/ About us:
Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.

/ Responsibilities:

• Supervising and directing FBO staff on duty during assigned shifts to deliver a safe, efficient and positive customer experience in accordance with published company procedures and relevant regulations
• Supervising an exceptional client experience in all aspects of work in accordance with Company standards, achieving and maintaining the highest level of customer service standards at all times and by all members of the FBO team
• Safely and efficiently conducting, directing and overseeing handling, cleaning and refuelling operations on a variety of aircraft as required, whilst adhering to all relevant policies and procedures
• Be a primary customer facing representative of the company when necessary. To be well presented, with impeccable conduct, conducive to providing the highest level of customer service
• Ensuring the quality of fuel in order to adhere to/maintain Quality, Health and Safety and Environmental standards, as required by internal and external publications, policies, procedures and processes as appropriate
• Ensuring that the correct issue and receipt of aviation grade fuels to aircraft and to ensure that these are correctly recorded
• Directing aircraft towing activities as required and ensuring that routine and ad hoc apron foreign object inspections are undertaken
• Overseeing and directing all elements of aircraft and passenger handling including all standard and ad-hoc client services requested
• Coordinating the compilation and maintenance of any records, requests for data and general tasks pertinent to the operation as and when required
• Ensuring that all items required under the Carriage of Dangerous Goods is carried and maintained in accordance with the applicable regulations
• Coordinating all operational tasks associated with handling third party aircraft and overseeing the transportation of clients and third parties as required
• Administration of customer requests, documentation and invoices plus The maintenance of vehicle documentation and publications in accordance with current internal and external publications, policies, procedures and processes as appropriate
• Manage leave and sickness of the FBO ground handlers
• Ensure a high quality of health and safety is adhered to and managed
• Ensure daily/weekly/monthly safety checks/tasks are completed accurately and on time
• May be asked to take part in GSO/GSS training
• All other duties as reasonably requested by line management

/ Skills, Qualifications and Experience required:

• A passion for service delivery with experience of working in a highly regulated industry
• Previous experience of working within and delivering excellent Customer Services
• Previous experience supervising and leading a team within a customer focused environment
• Ability to react to demand changes and manage the team accordingly
• Good IT skills and knowledge of all Microsoft Office applications, with the ability to pick up new systems quickly
• Experience of working with Finance, creating invoices with a high attention to detail and accuracy

/ In addition to a Competitive Salary, we will offer you:

• Competitive Group Pension Scheme
• Comprehensive Life Assurance *
• Comprehensive Income Protection *
• Comprehensive Travel Insurance *
• Comprehensive Private Healthcare (after successful passing of probation) *
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development

*(Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.