Flight Operations Supervisor

DUTIES AND RESPONSIBILITIES

• Recruit, select, onboard, and train new sales and operations personnel.

• Mentor, support, discipline, and terminate personnel as warranted.

• Work according to company culture and values, adhering to and enforcing all company

   policies, processes, and procedures.

• Collaborate with senior management on policy or procedure updates and revisions as

   warranted.

• Monitor competition, economic indicators, and industry trends.

• Analyze sales data and develop plans to address performance gaps.

• Collaborate with marketing and the executive team to develop lead generation plans.

• Work with senior management to set revenue and sales goals.

• Maintain a deep understanding of customer needs and monitor their preferences.

• Continually update and maintain an accurate customer preference database.

• Maintain strong relationships with the existing customer base.

• Engage and motivate the sales team to increase performance.

• Ensure the sales and ops teams work as a positive unit and share their best practices.

• Resolve escalated customer issues and customer complaints regarding sales and service.

• Provide expertise when adjusting pricing and discounting rates.

• Provide advanced negotiation expertise.

• Ensure the sales and operations team work cross-functionally with other departments.

• Ensure compliance with all Federal Aviation Regulations and Company approved

   manuals.

• Have a thorough knowledge of Air Traffic Control, Weather, NOTAMS, Flight planning.

• Have a thorough understanding of aircraft performance and direct operating costs.

• Have a thorough understanding of worldwide flight planning.

• Ensure efficient aircraft and crew utilization to achieve the highest profit margin on each

   flight.

• Manage all functions of the Flight Operations team.

• Demonstrate leadership that embodies the spirit of teamwork between all departments

   and management.

• Professionally represent the Cirrus brand at all times.SKILLS AND REQUIREMENTS

• Bachelor’s degree or equivalent aviation experience required.

• Must have at least 5 years in a management role at Part 135 or Part 121 carrier.

• Part 121 Dispatch License strongly preferred.

• Must be self-motivated, ethical, resourceful, and results-driven.

• Must possess excellent interpersonal and organizational skills.

• Must possess excellent negotiation and strong decision-making abilities.

• Ability to handle and maintain the confidentiality of sensitive information.

• Ability to motivate teams and lead through influence.

• Strong leadership and coaching skills.

• Ability to translate strategies into operational and tactical goals and track performance.

• Excellent time management skills.

• Intermediate knowledge of Microsoft/Apple Office programs.

• Must be able to pass TSA/DHS background check.