Flight Support Trip Coordinator

Description:

Magellan Jets is a world-class private jet membership and charter company proving access to a range of private aviation solutions for individuals and corporations. Our guests can book flights on-demand or choose from various membership programs tailored to their travel needs. Magellan Jet prides itself on providing personalized, industry-leading service for every trip need.

Position Overview:

Come join our dynamic team in the private aviation industry and immerse yourself in the world of personalized travel experiences! As the Flight Support Trip Coordinator at Magellan Jets, you'll be at the forefront of ensuring seamless travel for our valued clients, providing top-notch service every step of the way.

Reporting directly to the Director of Flight Support, you will play a pivotal role in the Flight Support Department, blending exceptional customer service with efficient operations. Your mission? To not only handle the day-to-day flight activity, but to cater to our clients’ individual preferences and needs with the utmost care. Anticipating their requirements and preempting any issues ensures our clients enjoy a worry-free journey every time they fly with us.

*Previous Aviation Travel or Aviation Experience Highly Preferred

*Previous Service Experience Highly Preferred

*Must be based in Boston area

This role demands flexibility, including availability for possibly some weekend and occasional night shifts. With a commitment to excellence, you'll work five days a week, with one remote weekend day included in your schedule.

Responsibilities:

As a Flight Support Trip Coordinator, you'll be at the heart of our commitment to delivering a world-class flight experience. These tasks represent the core responsibilities and will continue to evolve as Magellan Jets grows and innovates.

The FS Trip Coordinator ensures the safety and quality of our client’s flights such that Magellan Jets always provides a world class flight experience. This includes:

• Upholding Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations.
• Maintaining regular and prompt communication with clients, ensuring their needs are understood and met.
• Adhering to Magellan Jets’ employee customer service contract standards
• Collaborating closely with colleagues across the organization to ensure seamless service delivery on every flight.
• Arranging ground transportation, catering, and other special requests to enhance the travel experience. 
• Adapting to and managing changes in client requests and itineraries promptly and efficiently.
• Reviewing flight itineraries to ensure safety and compliance with relevant regulations.
• Tracking active flights in real-time, ready to address any issues that may arise.
• Supporting any mechanical recovery or flight deviation requirements
• Provide informed advice to MJ Members on best aircraft, routing, etc. to support their mission needs

Skills and Education:

• At least 1-3 years of customer service experience required.
• At least 1-3 years of aviation experience preferred.
• Meticulous attention to detail to ensure every aspect of the trip is perfectly coordinated.
• Excellent communication skills
• A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team.
• Exceptional multitasking skills to handle various tasks simultaneously, ensuring smooth operations at all times.