Front Office Supervisor
Sheraton Houston AirportThe Sheraton Houston Airport is currently hiring a Front Office Supervisor. This is the perfect role for an experience front desk agent with brand experience and supervisory or lead experience. Apply today.
The hotel front desk supervisor is responsible for overseeing the daily operations of the front desk, managing the staff, ensuring smooth check-in and check-out processes, handling guest inquiries, coordinating reservations, and maintaining guest satisfaction by providing excellent customer service, all while upholding the hotel's standards and policies. Position reports into the FOM.
- Excellent communication and interpersonal skills to interact effectively with guests and staff
- Strong problem-solving abilities to address guest concerns and resolve issues
- Attention to detail to ensure accurate guest information and billing
- Ability to work under pressure and meet deadlines
- Leadership skills to manage and motivate a team
- Proficiency with hotel management systems and reservation software
- Marriott brand experience preferred
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