Full Time Passenger Services Supervisor

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Supervisor, Passenger Services oversees airport passenger service operations, ensuring compliance with company policies, safety standards, and high-quality service. They monitor staff performance, provide training, and maintain a fair, respectful work environment.

Responsibilities

• Supervise and coordinate passenger service operations.
• Ensure compliance with company rules, regulations, and safety standards.
• Monitor and evaluate staff performance.
• Provide training and development to subordinates.
• Maintain customer satisfaction, safety, security, and employee relations.
• Administer fair and respectful practices for all staff and third parties.

Minimum Requirements

• Ability to work rotating shifts including weekends, holidays, and days off. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, write and fluently speak and understand the English language.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Reports to work on a regular and timely basis.
• Cognitive skills to set priorities and use independent judgment.

Preferred Skills

• Ability to compute rate, percent and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to speak effectively before groups of customers or employees of organization.

Physical Requirements/Working Conditions

• Ability to lift 70 pounds. 
• Ability to handle stress.
• Work in a high noise level environment.
• Work with minimal supervision.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.