GENERAL MANAGER

Job Description

GENERAL MANAGER

Job Summary:

HQ Aero is currently recruiting for a GENERAL MANAGER in Trenton, ME

The FBO General Manager oversees all aspects of the FBO including customer relations, line operations, accounting, health, safety and environmental functions, as well as planning and coordinating activities for the sale and provision of general aviation activities such as fuel, hangar and office rental. Provides day to day leadership and direction to facilitate safer, reliable service. Acts as company liaison in matters related to the airport community. The General Manager will promote a positive team environment to better serve our internal and external customers. You will be reporting to the Vice President of Operations and this position has supervisory responsibilities.

Responsibilities:

As a General Manager, you will be required to:

• Assist in establishing the annual operating plan/Budget for the Company and the Business
• Implement standardized service levels, pricing strategies for jet A/Avgas/hangar/office rental/facilities, safety practices, staff training programs, staffing and labor productivity schemes, inventory management, maintain equipment and tools, manage supplier relationships and oversee FBO facilities;
• Manage hangar occupancy and customer mix to drive fuel volume growth over time
• Identify prospective anchor hangar tenants for new hangar development at the Business
• Monitor operating performance across business units (i.e. Line Service and hangar operations) and implement corrective measures, as applicable
• Assist in hiring and developing training programs for Line Service Technicians ("LST"), Customer Service Representatives ("CSR") and GSE Mechanics
• Assist in lease renewal/extension/amendment, capital expenditure management and major customer agreement negotiations
• Attend monthly airport meetings; cultivate a good working relationship local Airport Authority and other appropriate government representatives
• Additional duties as directed by the VP of Operations or the CEO from time to time.

Qualifications, Experience & Requirements:

• At least five (5) years of supervisory experience (Aviation preferred)
• Excellent communication, interpersonal, and customer service skills
• Strong initiative, execution, and organizational skills
• Strong business acumen, persuasion, and negotiation skills
• Must have a strong commitment to results
• Bachelor's Degree in Business, Aviation Management or related field

Job Type:

• Full-time, Contract

Essential Job functions

• Strong verbal and written communication skills including proficiency with all Microsoft Office programs to facilitate development of budgets, presentations, project management, manuals, policies, schedules, procedures
• Strong financial and organization skills, proficiency with Microsoft Excel, budgets, invoice/payment voucher tracking, financial forecasting
• Excellent project management skills including oversight of all airport projects. Airport engineering and consulting support will be provided
• Excellent community relations skills, ability to build strong relationships with different regulatory agencies, law enforcement, community organizations, local government, tenants, and the public
• Strong event management skills for community events hosted by airport (events typically include an annual outdoor community movie during the summer months, a biannual Public Safety Day featuring displays by numerous public safety agencies, and occasional pilot training seminars). Administrative staff will assist with event management.

Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

Travel: This position requires minimal travel.

Physical Requirements: Must be able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. May be required to work nights and weekends.

DISCLAIMER

This job description indicates the general nature and level of work expected by the successful applicant. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the successful applicant. The successful applicant may be asked to perform other duties as required.


What we offer:

• HQ Aero provides guaranteed HASSLE-FREE weekly payroll.
• Direct deposit on first pay, per diem for eligible applicants, and payroll advances.
• Travel pay and longevity bonuses offered on majority of our contract assignments.
• Referral bonus is also offered to all of our technicians

If you are looking for a job in the aviation industry, you have come to the right place!  HQ Aero is always recruiting highly skilled, motivated and dedicated aviation personnel to support our customer’s manpower needs. By choosing to partner with HQ Aero, you will work with one of our knowledgeable aviation recruiters, and will gain access to aviation jobs offered by the top companies in the aviation industry. HQ Aero’s proven staffing approach has allowed us to successfully place many aviation professionals, just like you, in jobs across the globe. We take great pride in our ability to provide our clients with outstanding aviation talent to support their everyday business needs.  Our aviation employment openings are updated on a daily basis.