German Speaking Ticketing Agent For International

Mercier Consultancy is excited to announce an opening for a German Speaking Ticketing Agent for an International Airline, with a start date in May! In this dynamic role, you will be responsible for managing ticketing processes and providing exceptional customer service to German-speaking clients. Your proficiency in German will be essential as you assist customers with their travel arrangements, ensuring a smooth and efficient ticketing experience. If you are passionate about the airline industry and enjoy working in a fast-paced environment, we encourage you to apply!

Responsibilities

• Process ticket bookings and modifications for German-speaking customers efficiently.
• Assist with inquiries related to ticketing, fare rules, and travel policies.
• Provide detailed information on flight schedules, routes, and pricing options.
• Utilize airline ticketing systems to manage customer requests and resolve issues.
• Ensure all ticketing transactions are accurate and compliant with airline regulations.
• Communicate effectively with customers to enhance their travel experience.
• Stay up-to-date with airline policies, promotions, and industry trends.

• Fluency in German and English, both written and spoken.
• Experience in ticketing or customer service within the airline industry is preferred.
• Strong attention to detail and excellent organizational skills.
• Problem-solving abilities and a proactive approach to customer satisfaction.
• Comfortable using airline ticketing systems and computer applications.
• A strong team player with the ability to work independently.
• Flexibility to work various shifts, including weekends and holidays, as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...