Head of Aviation Safety & Quality

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Toll Aviation, Australia's largest integrated aeromedical provider, is embarking on an exciting growth journey, and we want YOU to be a pivotal part of it. As we expand our fleet of helicopters, fixed-wing aircraft, uncrewed aerial systems, and aviation training services for both domestic and international clients, we are seeking an exceptional Head of Aviation Safety & Quality to lead and shape the safety culture of our operations.

In this leadership role, you will oversee the Safety Management System (SMS) across our diverse fleet of mission-critical services, including state and federal government agencies, such as Defence. With existing long-term government contracts through 2040, you will manage safety and quality across all operations, ensuring the highest levels of safety standards are met across our growing services.

Key Responsibilities:

• Develop, implement, and maintain the Safety Management System (SMS), Quality Management System (QMS), and Human Factors (HF) program across the organization.

• Drive a safety culture focused on continuous improvement and ensure compliance with both state and federal safety standards, including aviation-specific regulations.

• Oversee safety audits, incident investigations, and the management of safety risks.

• Coordinate and refine programs for Fatigue Risk Management, Emergency Response, and other critical safety initiatives.

• Lead the safety and quality teams, developing their capabilities and fostering a culture of operational excellence.

• Represent the organization in safety-related matters with clients and stakeholders, particularly in government and Defence sectors.

• Monitor, analyse, and report on safety performance to senior leadership and regulatory bodies.

• Ensure safety and quality reporting is aligned with business goals and is presented regularly to management.

Qualifications and Experience:

• Proven experience in the development, implementation and continuous improvement of aviation safety and quality management systems and processes.

• Expertise in CASA regulations and ISO 4801, 9001 and 14001 Management System frameworks.

• Extensive experience leading, mentoring and developing a Team of quality and safety professionals

• Formal lead Auditor and Safety Investigation qualifications and experience.

• Tertiary qualifications in safety, human factors, aviation management or a related field.

• Highly desirable: Experience in Helicopter or Fixed-Wing EMS and operational aviation roles.

Why Join Toll Aviation?

• Competitive salary and bonus package for the ideal candidate.

• Lead the safety system of an organization offering integrated services with planes, helicopters, drones, and mission-critical training.

• Career certainty with long-term government contracts in place through to 2040.

• Play a pivotal role in a growing organization with a portfolio of partnerships and global reach.

• Influence company strategy and contribute to shaping the future of the business.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com