Head of Commercial

JMC Aviation is working with a component repair company based in Saffron Walden, looking to recruit a new Head of Commercial to join their team.

This client specialises in component repairs for a wide range of commercial aircraft from electrical to mechanical and interior to welding. The company offers a warm welcoming environment with a great team environment, aiding their employees in honing their skills providing outstanding customer service.

This is a Permanent Position based in Saffron Walden.

Monday to Friday, working 08:00 to 16:30.

Salary and Benefits

• Salary £60,000 - £65,000
• Annual bonus
• Company car
• Company events
• Flexitime
• On-site parking
• Wellness program
• Profit share

The Role

The primary purpose of this role is to report directly to the joint Managing Directors and being an integral member of the Senior Leadership Team. You will take responsibility for the marketing, sales and customer service activities of the Organisation. Leading and managing the teams that onboard new customers, manage client relationships and maintain profitable partnerships. You will also monitor the performance of commercial activities using key metrics and manage contractual relationships with customers and partners alike.

Other duties involve

• Creating and implementing strategic sales and marketing plans that successfully achieve business objectives
• Defining and managing the customer service journey, ensuring the highest quality customer experience for all customers and partners
• Creating and managing service level agreements for all contracted customers
• Monitoring and measuring the team’s performance against agreed SLA measures
• Managing and maintaining customer relationships, ensuring any customer issue is dealt within agreed SLAs
• Reviewing and setting the pricing for the company’s service proposition annually including repair and replacement
• Reviewing all contracts and quotes, ensuring they reflect agreed list or contracted prices
• Leading, directing and developing the commercial, customer service and estimating teams
• Resolving and escalating any customer service issues with management or team members
• Ensuring all team members are given appropriate levels of training to be able to safely fulfil their job role, meet company and legal requirements
• Ensuring that the contracting, quotes and invoicing follow all relevant legal and internal rules
• Ensuring the necessary customer service procedures are followed consistently by all team members
• Creating and reporting on the necessary metrics to ensure we provide the highest levels of customer service

In order to be successful in this role the Head of Commercial will need to demonstrate the following skills and attributes

• Experience in the aviation component repair sector, either in business-to-business sales or customer service
• Strong leadership skills with previous experience of people management responsibilities
• Educated to A level or equivalent
• Right to live and work in the UK

If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.

Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.

For this opportunity JMC Aviation Ltd is acting as an employment agency.