In Flight Operations Manager

The Inflight Operations Manager oversees day-to-day inflight logistics, crew scheduling, and team support to ensure a consistent, high-quality client and crew experience. This hybrid role requires a proactive, tech-savvy leader with strong communication skills and the ability to manage a diverse team while driving operational efficiency and service excellence. 

Key Duties & Responsibilities

• Manage daily scheduling, logistics, and operational support for FAs and inflight team members
• Participate in hiring, onboarding and ensure system readiness for new hires
• Oversee catering coordination, inventory control, and vendor communication
• Approve team expenses and monitor operational spending
• Provide first-line support for HR matters, performance issues, and team development
• Collaborate with Senior FAs on training needs and service coaching
• Ensure compliance with safety standards and maintain service quality across all flights
• Communicate updates, reports, and operational solutions to the Director of Inflight Services
• Conduct FA performance evaluations
• Travel as needed for meetings, events, and aircraft support
• Oversee East Coast stock locations and owner accounts
• Adapt to evolving priorities by performing additional tasks or projects as needed to support team and organizational goals 

Skills and Qualifications:

• 3–5 years of inflight or aviation operations experience, including diverse team management
• Strong leadership, problem-solving, decision-making, communication, and conflict-resolution skills
• Technologically proficient and comfortable with digital systems and tools
• Solutions-focused, adaptable, and able to work with diverse, multi-generational teams
• Experience managing scheduling, expenses, and vendor relationships
• Familiarity with FAA regulations and inflight safety standards (preferred)
• Flexible and available for travel as operationally required 

Education and Experience Requirements

• Bachelor’s degree in Aviation, Hospitality, Business, or related field (preferred)
• 3–5 years of experience in inflight operations or aviation services
• Minimum of 2 years in a leadership or supervisory role
• Proven experience managing teams, operations, and service logistics Physical Requirements (if applicable)
• The combination of physical activities that are required may vary from day to day, depending upon tasks :
• Ability to sit for long periods of time
• Use force up to 25 lbs. to lift, push, or pull objects