Inflight Regulatory Instructional System Designer

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

·Utilizing a variety of instructional strategies, including classroom lectures, hands-on applications, performance drills, self-directed study, and e-learning, the designer will develop, maintain and incorporate technical regulatory content in training modules and knowledge validations for flight attendant training applicable to Federal Aviation Regulations and Transportation Security Administration requirements as well as United corporate policy and safety procedures.

Key Responsibilities:

·       Frequently supervises curriculum to ensure content accuracy and alignment

·       Project leader supervising special annual CBT and development projects

·       Works cross-divisional with Inflight Safety, Flight Operations Training and Airport Operations Training

·       CBT courseware template development, design and troubleshooting, facilitate the stage and production testing process for Inflight Training CBT material

·       Interact with program courseware and other software applications which work with the Takeoff learning application as well as other utility systems that distribute and run regulatory-required and recommended Inflight operations flight attendant training material

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Minimum Qualifications:

·       BA/BS degree or equivalent work experience required

·       2+ years of experience with programming instructional training, CBT content and assessments

·       Ability to earn the United Airlines flight attendant qualification

·       Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), Authoring Systems, Articulate storyline, Adobe Creative Suites software and Flash/ Animate, Photoshop, Instructional Design Methodology and Technology

·       While performing the duties of an instructional systems designer, the employee must be able to prioritize work, function in a high-pressure, fast-paced environment and meet stringent deadlines for completing tasks

·       Project management experience, ability to plan and direct projects from inception to completion

·       Strong analytical abilities and be highly proficient with communication and organization skills and the ability to balance multiple projects

·       High energy with a positive demeanor and ability to adapt to constantly evolving work environment

·       Comfortable working independently and collaboratively in a fast-paced, with a team

·       Excellent written and verbal communication skills, must be able to optimally communicate in English, both verbally and written

·       Proven desire to stay abreast of the latest developments and trends

·       Reliable, punctual attendance is a crucial function of the position

·       Able to work both independently and in a team environment

·       Proven conflict resolution and decision-making capability

·       Dedication to treating others with dignity and respect

·       Ability to respond positively to changes and constructive feedback

·       Must be legally authorized to work in the United States for any employer without sponsorship

·       Attendance is required at work location

·       Reliable, punctual attendance is a crucial function of the position

·       Willing to work some holiday, weekends, early/late hours, as needed by training operations

·       Some travel required

·       Ability to communicate clearly and optimally, both orally and in writing at all levels

·       Must be legally authorized to work in the United States for any employer without sponsorship

·       Successful completion of interview required to meet job qualification

Preferred Qualifications:

·       Extensive experience and working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures, eFAOM

·       Experience and knowledge of Advisory Circular 120-54A AQP

·       Programming utility software experiences in Web-based development knowledge and skills in XML, HTML, Adobe Creative Suites software and Flash/ Animate

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact  to request accommodation.