Line Tech Supervisor

Line Technician Supervisor

Primary Purpose of the Position
The Line Technician Supervisor (LTD) attends to all service needs as they relate to and transient aircraft, catering to the needs of the jet owners, guests, and crews. While a LTS’s main job duties are focused upon the technical services provided to the aircraft (fueling, towing, parking, basic cleaning, etc.), exceptional customer service skills are vital for the successful completion of this role. The LTS ensures that every arriving /departing aircraft receives all ground support services in a timely fashion with high energy and a smile.

Essential Functions

• Must understand and exemplify what it means to be a partner at Modern Aviation.
• Promotes and always maintains a positive image of Modern Aviation, to all personnel, members, volunteers, vendors, and the community.
• Ensures a safe operation by actively participating in the IS-BAH safety program: mitigating hazards, protecting customers, staff, and equipment from harm.
• Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
• Responsible for the movement, placement, storage, de-icing, and fueling of an aircraft.
• Operate a wide variety of aircraft ground support equipment.
• Exemplifies ramp awareness regarding aircraft, debris on the ramp or impending inclement weather procedures.
• Perform work with minimal supervision.
• Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
• Performs other duties deemed necessary and assigned by shift-lead, shift-supervisor, or Line Manager.
• Understands that this position may expose the partner to hazardous noise levels, chemicals, fumes, machinery, and inclement weather.
• Responsible for all aircraft and ramp coordination during assigned shifts
• Delegate and assign duties to qualified personnel, monitor progress, and assess results
• Responsible for monitoring work of the LSTs on duty during your assigned shifts
• Assist Line Manager with training/mentoring new employees
• Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Manager’s absence
• Maintains shift reports and related paperwork
• Fill in for the Line Manager when she/he is not on duty

Minimum Qualifications

• Strong verbal and written communication skills
• Exceptional mathematical skills
• Valid Driver’s License 
• Physically able to stand or walk for long periods of time
• Must be able to lift 50 lbs.

Preferred Qualifications:

• Previous customer service experience preferred.
• Basic knowledge of various aircraft types and servicing a plus.

The Company

Modern Aviation (the “Company”) is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator (“FBO”) sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern’s goal is to build the third largest national FBO network in the United States.

Company Benefits

Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match

Other Available Benefits

Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k

Reports to: Line Manager

Supervisory Responsibility: This job has no direct supervisory responsibilities.

FLSA Status: This position is nonexempt.

Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

Travel: This position requires no travel.

Physical Requirements: Must be able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. May be required to work nights and weekends. Regularly lift and/or move up to 75 pounds.

EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.