Lounge Supervisor

Company Description

We are looking for a Lounge Supervisor who will be responsible for overseeing the daily operations of the airline’s exclusive passenger lounge. You will ensure a premium and seamless experience for passengers by managing staff, delivering high-quality food and beverage services, and maintaining the cleanliness and ambiance of the lounge. Your hotel and food & beverage background will help uphold the highest standards of hospitality and guest satisfaction.

Job Description

Key Responsibilities:

1. Operational Supervision:
   • Oversee the day-to-day activities of the lounge, ensuring smooth and efficient operations.
   • Manage the lounge staff, including scheduling, task delegation, and performance monitoring.
   • Ensure that all guests, including premium passengers and frequent flyers, receive exceptional service.
2. Guest Experience:
   • Greet and interact with guests, addressing any inquiries or concerns promptly.
   • Ensure guests are provided with high-quality food, beverages, and additional amenities.
   • Maintain a high level of hospitality consistent with 5-star hotel standards.
3. Food & Beverage Management:
   • Supervise the preparation, presentation, and quality of all food and beverage offerings.
   • Collaborate with F&B suppliers and partners to ensure timely delivery of fresh products.
   • Ensure food safety, hygiene, and cleanliness are strictly adhered to within the lounge’s kitchen and dining areas.
4. Staff Management & Training:
   • Lead, train, and develop lounge staff in guest service excellence, F&B knowledge, and operational efficiency.
   • Conduct daily pre-shift briefings and performance evaluations.
   • Monitor staff performance and provide feedback to improve service delivery.
5. Inventory & Stock Control:
   • Manage inventory levels of food, beverages, and lounge supplies, ensuring adequate stock at all times.
   • Oversee ordering processes and manage relationships with vendors and suppliers.
6. Compliance & Safety:
   • Ensure compliance with airline policies, safety protocols, and industry regulations.
   • Conduct regular inspections to ensure health and safety standards are met.
   • Implement security measures to safeguard both guests and staff within the lounge.
7. Customer Feedback & Service Improvement:
   • Address customer feedback and complaints in a professional manner, aiming to exceed passenger expectations.
   • Continuously seek opportunities for improving service quality and operational processes.

Qualifications

Qualifications & Skills:

• Education: Diploma or Degree in Hospitality Management, Hotel Administration, or related field.
• Experience:
  • Minimum 3-5 years of supervisory experience in a premium hotel or airline lounge environment.
  • Strong background in food & beverage management, with hands-on experience in high-end service delivery.
• Skills:
  • Exceptional leadership and team management skills.
  • Outstanding communication and interpersonal abilities.
  • Strong organizational skills with attention to detail.
  • Ability to work under pressure and handle high-profile clientele.
  • Proficiency in food safety and hygiene standards.
• Certifications:
  • First Aid and emergency response training (advantageous).